LOUIE AGUSTIN
Waiter
Tambo Lipa City Batangas,Philippines
Summary
To obtain a position which requires and tests my skills due to the desired needed performance that would help to contribute to the growth and success of the company.
Overview
10
10
years of professional experience
Work History
Assistant Waiter
Norwegian Cruise Line
Miami, Florida
04.2024 - Current
- Taking food and beverage orders and delivering them promptly.
- Greeted and served guests professionally and courteously, fostering a welcoming atmosphere.
- Ensured guest satisfaction by addressing concerns promptly and effectively.
- Collaborated with kitchen staff and servers to streamline service and enhance guest dining experience.
- Collaborated with team members to ensure seamless restaurant operations.
- Maintaining cleanliness and order in the dining area.
- Cleaned and polished eating utensils and glassware post-service to ensure readiness for next shift.
- Adhering to safety and hygiene standards.
- Followed cruise line protocols for guest interaction and safety.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
Assistant Waiter
Marella Cruises
, England
10.2019 - 02.2024
- Greeted and served guests with professionalism and courtesy, enhancing dining experience.
- Taking food and beverage orders and delivering them promptly.
- Ensured guest satisfaction by addressing concerns promptly and effectively, fostering positive relationships.
- Collaborated with kitchen staff and fellow servers to streamline service and maintain high-quality standards.
- Collaborated with team members to ensure seamless service operations.
- Maintaining cleanliness and order in the dining area.
- Maintained strict compliance with safety and hygiene regulations.
- Followed cruise line protocols for guest interaction and safety.
- After the restaurant operation, polished silverware and glasses.
- Worked closely with kitchen and servers to enable accurate and timely delivery of meals, achieving [Number]% on-time delivery score.
- Facilitated smooth restaurant operations, performing duties including restocking and polishing glassware, folding napkins, [Task] and [Task].
- Utilised restaurant POS software to process transactions of up to £[Number] per shift.
- Coordinated restaurant workflow of a fast-paced [Area of Expertise] restaurant, serving up to [Number] customers per shift.
- Provided catering for large groups of [Number]+ guests at special events such as [Type] and [Type] events.
- Handled guests concerns efficiently, applying [Skill] and [Skill] to ensure negative experiences turned positive.
Utility Snack Steward
Berlin Cruises
, England
08.2019 - 10.2019
- Prepared and served a variety of snacks to customers, ensuring a welcoming experience.
- Maintained cleanliness of pantry and snack areas to uphold hygiene standards.
- Restocked snacks and supplies promptly to ensure availability for customers.
- Assisting inventory checks
- Collected and disposed of waste in designated bins to maintain cleanliness.
- Provided catering for large groups of [Number]+ guests at special events such as [Type] and [Type] events.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Practiced healthy and safety measures to comply with regulations.
- Coordinated restaurant workflow of a fast-paced [Area of Expertise] restaurant, serving up to [Number] customers per shift.
Waiter / Shift Supervisor
Johnny Rockets
Kuala Lumpur, Malaysia
11.2016 - 10.2018
- Serving food and beverage in a timely and courteous manner.
- Resolved customer complaints effectively to maintain service quality.
- Managing staff and schedules as needed.
- Training new employees and guiding new team members in their roles.
- Recorded customer orders with precision at the point of sale.
- Conducted regular inventory checks to maintain stock levels.
- Handled guests concerns efficiently, applying [Skill] and [Skill] to ensure negative experiences turned positive.
- Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
- Worked closely with kitchen and servers to enable accurate and timely delivery of meals, achieving [Number]% on-time delivery score.
- Ensured the highest levels of guest satisfaction, making server immediately aware of special dietary requirements relayed by guests.
Education
Certificate of Hotel and Restaurant Management -
De La Salle Lipa
Lipa City, Batangas, Philippines01-2011
Skills
- Food safety
- Order accuracy
- Time management
- Team collaboration
- Guest interaction
- Customer service excellence
- Communication skills
- Interpersonal Skills
- Detail-oriented
- Pressure management
- Flexibility
- Adaptable
- People engagement
- Diligent worker
- Patient and calm nature
- Staff training
- Positive and approachable
Custom Section
English, None, fluent, Microsoft Word, Excel, PowerPoint, basic database entry, Effective communicator, Works well with fellow crew members and guests, Efficient, Adaptable, Detail-oriented, Able to work under pressure, Watching movies, Listening to favorite songs
References
- Pauline N. Burias, Sales Executive Manager, Auster's Catering and Food Services Inc
- Anne Catherine Generoso, Business Development Manager, Personal Collection Direct Selling Inc
Timeline
Assistant Waiter
Norwegian Cruise Line
04.2024 - Current
Assistant Waiter
Marella Cruises
10.2019 - 02.2024
Utility Snack Steward
Berlin Cruises
08.2019 - 10.2019
Waiter / Shift Supervisor
Johnny Rockets
11.2016 - 10.2018
Certificate of Hotel and Restaurant Management -
De La Salle Lipa