CHRISTIAN C. GREGORIO
Pila
Summary
Highly proficient in Microsoft Office applications such as Excel, Word, and PowerPoint with a TESDA NC II certification. Customer service oriented with a positive attitude and outgoing personality. Confident, capable, and industrious. Equally adept at working independently or leading a team. Proven track record of quickly learning new skills and efficiently handling multiple tasks.
Diligent [Desired Position] with history of supporting senior waitstaff in busy dining environments. Assisted in delivering high-quality service and ensuring customer satisfaction. Demonstrated reliability and teamwork while maintaining clean and organized workspace.
Hospitality professional prepared for high standards in customer service and teamwork. Proven ability to support efficient operations in fast-paced settings. Known for reliability and adaptability, with focus on collaboration and achieving excellent service.
Experienced with customer service and multitasking in fast-paced dining environments. Utilizes teamwork and communication to ensure smooth operations. Track record of maintaining clean and organized workspace while providing attentive service.
Overview
22
22
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Assistant Waiter
Royal Caribbean Cruise Ltd.
08.2017 - 10.2024
- Company Overview: Royal Caribbean Cruises Ltd. 1050 Caribbean Way Miami, FL 33132-2096 USA
- Royal Caribbean Cruises Ltd. 1050 Caribbean Way Miami, FL 33132-2096 USA
- Greeted guests warmly upon arrival, guiding them to available tables or waiting areas when necessary.
- Enhanced customer satisfaction by providing attentive and friendly service during their dining experience.
- Addressed customer concerns quickly and effectively, resolving issues to maintain positive relationships.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Supported waitstaff by promptly clearing plates, refilling drinks, and attending to any additional requests from guests.
- Assisted waitstaff in taking and delivering accurate food and beverage orders, ensuring prompt service.
- Collaborated with kitchen staff to ensure timely delivery of meals, contributing to a seamless dining experience.
- Assisted with banquet events by setting up tables, serving guests, and clearing dishes, contributing to a successful event experience.
- Coordinated with host staff regarding table assignments for optimal seating arrangements that maximize customer satisfaction while adhering to capacity guidelines during busy periods.
- Assisted in setting up the restaurant before opening hours, ensuring proper table settings and a welcoming atmosphere for guests upon arrival.
- Participated in team meetings to discuss menu changes, share feedback, and improve overall service quality.
- Managed multiple tables simultaneously, prioritizing tasks to meet all customer needs efficiently.
- Participated in ongoing training programs to increase knowledge of industry best practices and enhance overall service skills.
- Ensured compliance with health and safety regulations by maintaining proper sanitation practices in all aspects of food handling and service.
- Developed strong rapport with regular customers, fostering loyalty and repeat business.
- Collaborated with management to address any discrepancies or areas of improvement in the overall dining process, fostering a culture of continuous growth and development.
- Demonstrated flexibility in adapting to various roles as needed within the restaurant team environment during peak times or employee absences.
- Stayed knowledgeable about current menu offerings and daily specials, making informed recommendations to guests based on preferences or dietary restrictions.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Captain Waiter
Al Safat Dhiafa Company
02.2013 - 07.2015
- Company Overview: Al Sanawbar Lebanese Restaurant Salmiya, Kuwait
- Al Sanawbar Lebanese Restaurant Salmiya, Kuwait
Field Marketing Representative
Motor Central Sales Corporation
12.2009 - 09.2010
- Company Overview: Sta. Cruz, Laguna
- Sta. Cruz, Laguna
Credit Counselor
Concerted Management Corporation
03.2007 - 10.2009
- Company Overview: 2006 Galleria Corp. Center Ortigas Ave. Corner Edsa
- 2006 Galleria Corp. Center Ortigas Ave. Corner Edsa
Merchandiser
Regris Marketing Network Inc.
02.2006 - 01.2007
- Company Overview: Lupin Bldg 2768 Faraday St. San Isidro Makati
- Lupin Bldg 2768 Faraday St. San Isidro Makati
Production Operator
Surtec Philippines Inc.
08.2005 - 01.2006
- Company Overview: #116 East Science Ave. Laguna TechnoPark Special Economic Zone Binan, Laguna
- #116 East Science Ave. Laguna TechnoPark Special Economic Zone Binan, Laguna
Clerk
Mechantronics Assembly Inc.
09.2004 - 02.2005
- Company Overview: Calmelray Industrial ParkII Calamba City, Laguna
- Calmelray Industrial ParkII Calamba City, Laguna
Service Crew/Smart Assistant
Jollibee Foods Corporation
05.2002 - 10.2002
- Company Overview: Sta. Cruz, Laguna
- Sta. Cruz, Laguna
Education
Bachelor of Science - Industrial Technology, Major in Drafting
Laguna State Polytechnic University
Sta. Cruz, Laguna 01.1999 - 01.2004
Care Giver - undefined
Philippine Women's University
Sta. Cruz, Laguna 01.2011 - 09.2011
Skills
Table setting expertise
Order accuracy
Team player mentality
Customer service focus
Cleanliness standards
Understanding dietary restrictions
Adaptability under pressure
Strong multitasking
Quick decision making
Patience and empathy
Efficient food delivery
Reliability and punctuality
Food safety
Wine pairing
Safe food handling
Food spoilage prevention
Table setting
Customer service
Certification
I hereby certify that the above information is true and correct to the best of my knowledge.
Basic Orientation Seminar
- 09/21/07, 09/24/07, BASIC TRAINING (Regulation VI/1 of the 1978 STCW), Southern Institute of Maritime Studies, Ermita, Metro Manila, Philippines
- 08/10/11, 08/13/11, First Aid Training (Standard), Philippine Women's University, Sta. Cruz, Laguna
- 08/08/11, 08/09/11, Basic Life Support (CPR Training For Health Care Providers), Philippine Women's University, Sta. Cruz, Laguna
- 08/05/11, 08/05/11, Seminar on Cultural Shock/Work Ethics on Migrant Worker, Philippine Women's University, Sta. Cruz, Laguna
- 11/11/07, 11/11/07, Team Building Seminar and Outdoor Adventure Workshop, Quan's Worth Farm and Resort, Lucena City, Quezon
- 10/15/07, 10/16/07, Customer Service Excellence Program, TPI Bldg., 579 TPI Bldg. EDSA Cor. P. Tuazon, Cubao, Quezon City
Tin No
217-831-013-000
Seaman Book No
C0921271
Personal Information
- Social Security Number: 04-1190456-2
- Height: 5'8"
- Weight: 66 kgs
- Passport Number: EB4541240
- Citizenship: Filipino
- Date of Birth: 11/01/81
- Gender: Male
- Marital Status: Married
- Religion: Iglesia Ni Cristo
- Place of Birth: Laguna
Timeline
Assistant Waiter
Royal Caribbean Cruise Ltd.
08.2017 - 10.2024
Captain Waiter
Al Safat Dhiafa Company
02.2013 - 07.2015
Care Giver - undefined
Philippine Women's University
01.2011 - 09.2011
Field Marketing Representative
Motor Central Sales Corporation
12.2009 - 09.2010
Credit Counselor
Concerted Management Corporation
03.2007 - 10.2009
Merchandiser
Regris Marketing Network Inc.
02.2006 - 01.2007
Production Operator
Surtec Philippines Inc.
08.2005 - 01.2006
Clerk
Mechantronics Assembly Inc.
09.2004 - 02.2005
Service Crew/Smart Assistant
Jollibee Foods Corporation
05.2002 - 10.2002
Bachelor of Science - Industrial Technology, Major in Drafting
Laguna State Polytechnic University
01.1999 - 01.2004