Summary
Overview
Work History
Education
Skills
Certification
Basic Orientation Seminar
Tin No
Seaman Book No
Personal Information
Timeline
Generic
CHRISTIAN C. GREGORIO

CHRISTIAN C. GREGORIO

Pila

Summary

Highly proficient in Microsoft Office applications such as Excel, Word, and PowerPoint with a TESDA NC II certification. Customer service oriented with a positive attitude and outgoing personality. Confident, capable, and industrious. Equally adept at working independently or leading a team. Proven track record of quickly learning new skills and efficiently handling multiple tasks.

Diligent [Desired Position] with history of supporting senior waitstaff in busy dining environments. Assisted in delivering high-quality service and ensuring customer satisfaction. Demonstrated reliability and teamwork while maintaining clean and organized workspace.

Hospitality professional prepared for high standards in customer service and teamwork. Proven ability to support efficient operations in fast-paced settings. Known for reliability and adaptability, with focus on collaboration and achieving excellent service.

Experienced with customer service and multitasking in fast-paced dining environments. Utilizes teamwork and communication to ensure smooth operations. Track record of maintaining clean and organized workspace while providing attentive service.

Overview

22
22
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work History

Assistant Waiter

Royal Caribbean Cruise Ltd.
08.2017 - 10.2024
  • Company Overview: Royal Caribbean Cruises Ltd. 1050 Caribbean Way Miami, FL 33132-2096 USA
  • Royal Caribbean Cruises Ltd. 1050 Caribbean Way Miami, FL 33132-2096 USA
  • Greeted guests warmly upon arrival, guiding them to available tables or waiting areas when necessary.
  • Enhanced customer satisfaction by providing attentive and friendly service during their dining experience.
  • Addressed customer concerns quickly and effectively, resolving issues to maintain positive relationships.
  • Maintained a clean and organized dining area for an enjoyable guest experience.
  • Supported waitstaff by promptly clearing plates, refilling drinks, and attending to any additional requests from guests.
  • Assisted waitstaff in taking and delivering accurate food and beverage orders, ensuring prompt service.
  • Collaborated with kitchen staff to ensure timely delivery of meals, contributing to a seamless dining experience.
  • Assisted with banquet events by setting up tables, serving guests, and clearing dishes, contributing to a successful event experience.
  • Coordinated with host staff regarding table assignments for optimal seating arrangements that maximize customer satisfaction while adhering to capacity guidelines during busy periods.
  • Assisted in setting up the restaurant before opening hours, ensuring proper table settings and a welcoming atmosphere for guests upon arrival.
  • Participated in team meetings to discuss menu changes, share feedback, and improve overall service quality.
  • Managed multiple tables simultaneously, prioritizing tasks to meet all customer needs efficiently.
  • Participated in ongoing training programs to increase knowledge of industry best practices and enhance overall service skills.
  • Ensured compliance with health and safety regulations by maintaining proper sanitation practices in all aspects of food handling and service.
  • Developed strong rapport with regular customers, fostering loyalty and repeat business.
  • Collaborated with management to address any discrepancies or areas of improvement in the overall dining process, fostering a culture of continuous growth and development.
  • Demonstrated flexibility in adapting to various roles as needed within the restaurant team environment during peak times or employee absences.
  • Stayed knowledgeable about current menu offerings and daily specials, making informed recommendations to guests based on preferences or dietary restrictions.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.

Captain Waiter

Al Safat Dhiafa Company
02.2013 - 07.2015
  • Company Overview: Al Sanawbar Lebanese Restaurant Salmiya, Kuwait
  • Al Sanawbar Lebanese Restaurant Salmiya, Kuwait

Field Marketing Representative

Motor Central Sales Corporation
12.2009 - 09.2010
  • Company Overview: Sta. Cruz, Laguna
  • Sta. Cruz, Laguna

Credit Counselor

Concerted Management Corporation
03.2007 - 10.2009
  • Company Overview: 2006 Galleria Corp. Center Ortigas Ave. Corner Edsa
  • 2006 Galleria Corp. Center Ortigas Ave. Corner Edsa

Merchandiser

Regris Marketing Network Inc.
02.2006 - 01.2007
  • Company Overview: Lupin Bldg 2768 Faraday St. San Isidro Makati
  • Lupin Bldg 2768 Faraday St. San Isidro Makati

Production Operator

Surtec Philippines Inc.
08.2005 - 01.2006
  • Company Overview: #116 East Science Ave. Laguna TechnoPark Special Economic Zone Binan, Laguna
  • #116 East Science Ave. Laguna TechnoPark Special Economic Zone Binan, Laguna

Clerk

Mechantronics Assembly Inc.
09.2004 - 02.2005
  • Company Overview: Calmelray Industrial ParkII Calamba City, Laguna
  • Calmelray Industrial ParkII Calamba City, Laguna

Service Crew/Smart Assistant

Jollibee Foods Corporation
05.2002 - 10.2002
  • Company Overview: Sta. Cruz, Laguna
  • Sta. Cruz, Laguna

Education

Bachelor of Science - Industrial Technology, Major in Drafting

Laguna State Polytechnic University
Sta. Cruz, Laguna
01.1999 - 01.2004

Care Giver - undefined

Philippine Women's University
Sta. Cruz, Laguna
01.2011 - 09.2011

Skills

Table setting expertise

Certification

I hereby certify that the above information is true and correct to the best of my knowledge.

Basic Orientation Seminar

  • 09/21/07, 09/24/07, BASIC TRAINING (Regulation VI/1 of the 1978 STCW), Southern Institute of Maritime Studies, Ermita, Metro Manila, Philippines
  • 08/10/11, 08/13/11, First Aid Training (Standard), Philippine Women's University, Sta. Cruz, Laguna
  • 08/08/11, 08/09/11, Basic Life Support (CPR Training For Health Care Providers), Philippine Women's University, Sta. Cruz, Laguna
  • 08/05/11, 08/05/11, Seminar on Cultural Shock/Work Ethics on Migrant Worker, Philippine Women's University, Sta. Cruz, Laguna
  • 11/11/07, 11/11/07, Team Building Seminar and Outdoor Adventure Workshop, Quan's Worth Farm and Resort, Lucena City, Quezon
  • 10/15/07, 10/16/07, Customer Service Excellence Program, TPI Bldg., 579 TPI Bldg. EDSA Cor. P. Tuazon, Cubao, Quezon City

Tin No

217-831-013-000

Seaman Book No

C0921271

Personal Information

  • Social Security Number: 04-1190456-2
  • Height: 5'8"
  • Weight: 66 kgs
  • Passport Number: EB4541240
  • Citizenship: Filipino
  • Date of Birth: 11/01/81
  • Gender: Male
  • Marital Status: Married
  • Religion: Iglesia Ni Cristo
  • Place of Birth: Laguna

Timeline

Assistant Waiter

Royal Caribbean Cruise Ltd.
08.2017 - 10.2024

Captain Waiter

Al Safat Dhiafa Company
02.2013 - 07.2015

Care Giver - undefined

Philippine Women's University
01.2011 - 09.2011

Field Marketing Representative

Motor Central Sales Corporation
12.2009 - 09.2010

Credit Counselor

Concerted Management Corporation
03.2007 - 10.2009

Merchandiser

Regris Marketing Network Inc.
02.2006 - 01.2007

Production Operator

Surtec Philippines Inc.
08.2005 - 01.2006

Clerk

Mechantronics Assembly Inc.
09.2004 - 02.2005

Service Crew/Smart Assistant

Jollibee Foods Corporation
05.2002 - 10.2002

Bachelor of Science - Industrial Technology, Major in Drafting

Laguna State Polytechnic University
01.1999 - 01.2004

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CHRISTIAN C. GREGORIO