Lorie Ann Santos
Caloocan
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Lead Generation Campaign
PacificHub Corporation
Appointment setting
Filtering leads and closing sales
- Streamlined lead nurturing processes by leveraging automation tools, improving efficiency and reducing manual workload
- Increased sales pipeline growth by developing targeted messaging and content for prospect engagement
HR Generalist - Benefits
Northgate Arinso Energy Future Holdings
09.2013 - 01.2014
- HR Generalist Payroll and Benefits
- Administered payroll accurately, ensuring timely payment processing while minimizing errors in calculations or deductions
HR Practitioner - Payroll
CVS Caremart
11.2012 - 09.2013
- Improved efficiency within the practice by proactively identifying bottlenecks in workflow processes and implementing targeted improvements
DIRETV Sales Support
VXI Global Solutions
08.2008 - 01.2011
- Customer Service Representative for Telco and Cable (7 years), Team Lead for 3 years
- Boosted sales performance by providing efficient administrative support to the sales team
Team Lead
One Global Contact Center
07.2005 - 01.2007
- Handled Team Leaders and agents, Took over validating appointments that was set, Handled Closing Sales Deals and Sending Proposals, Coordinating with Dispatchers for new services to be provided,
Education
Bachelor of Science - Marketing Management And Research
COLEGIO DE SAN JUAN DE LETRAN
Intramuros, ManilaSIENA COLLEGE
PhilippinesSIENA COLLEGE
PhilippinesSkills
Written Communication
Self-Directed
Analytical Thinking
Customer Relations
Organizational Skills
Excellent Communication
Onboarding Specialist - Tasks
- Helping (workers) complete our onboarding process and successfully prepare to be able to accept and work jobs through the platform.
- Maintain a high level of professionalism while resolving customer issues such as help completing their account, educating them on how our platform works, assisting them with accepting their first job, and other onboarding questions via email, text, and phone.
- Help workers complete onboarding while educating and assisting them along the way with the primary goal being that they complete their first job.
Paralegal / Legal Assistant / Scheduler
- Saving and organizing client documents in firm Dropbox
- Entering client data in the firm's case management system (Clio)
- Drafting documents (including lawsuits, letters, motions, etc.) using templates
- Sending emails to opposing counsel and clients regarding each case
- Organizing attorney's email inbox
- Keep track of case deadlines
- Filing legal documents through the Court's E-filing Portal
- Saving and organizing e-filed legal documents
- Reading legal documents / court orders and adding deadlines to calendar
Proficient Systems
- Zoho
- Trello
- Salesforce
- PodioAsana
- Zendesk
- Hubstaff
- Filevine
- Clio
- Mycase
Timeline
HR Generalist - Benefits
Northgate Arinso Energy Future Holdings
09.2013 - 01.2014
HR Practitioner - Payroll
CVS Caremart
11.2012 - 09.2013
DIRETV Sales Support
VXI Global Solutions
08.2008 - 01.2011
Team Lead
One Global Contact Center
07.2005 - 01.2007
Lead Generation Campaign
PacificHub Corporation
Bachelor of Science - Marketing Management And Research
COLEGIO DE SAN JUAN DE LETRAN
SIENA COLLEGE
SIENA COLLEGE