Loida Gonzales
Pulupandan
Summary
Efficient customer service professional with 8 years of experience in call centers. Adept at handling 50+ calls on a daily basis while consistently resolving client issues smoothly and quickly. Fluent in English, and able to provide clear customer service in that language. Seeking to apply as a Virtual Assistant.
Overview
8
8
years of professional experience
12
12
years of post-secondary education
Work History
Lead Generation Specialist
411 Locals
Cebu City
07.2023 - 09.2023
- Cold called perspective customers to determine product or service needs, ascertain timelines and identify decision-makers
- Initiated contact with prospects and conducted follow-up calls to garner information and qualify leads
- Served as key team member in development of new client pipeline, resulting in 20% sales profit increase.
Loan Originator
Service First
Bacolod City
06.2019 - 02.2023
- Resolved discrepancies between borrowers, lenders and financial institutions with detail orientation and efficiency
- Prepared documents for customers, submitting and overseeing through each step of closing process
- Increased sales by 10%.
Customer Service Representative
Concentrix Incorporated
Bacolod City
10.2016 - 05.2019
- Offered advice and assistance to customers, paying attention to special needs or wants
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Managed over 50 customer calls per day.
Technical Service Representative
Panasiatic Solutions
Bacolod City
05.2015 - 10.2016
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Documented support interactions for future reference
- Managed over 50 customer calls per day.
Education
Bachelor of Science - Information Technology
01.2007 - 05.2019
Excellent in typing classes Studied different types of programming. Have an idea with web developing and creating websites.
Skills
Customer serviceundefined
Timeline
Lead Generation Specialist - 411 Locals
07.2023 - 09.2023
Loan Originator - Service First
06.2019 - 02.2023
Customer Service Representative - Concentrix Incorporated
10.2016 - 05.2019
Technical Service Representative - Panasiatic Solutions
05.2015 - 10.2016
Carlos Hilado Memorial State University - Bachelor of Science, Information Technology
01.2007 - 05.2019
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