Loida Gonzales
Pulupandan
Summary
Efficient customer service professional with 8 years of experience in call centers. Adept at handling 50+ calls on a daily basis while consistently resolving client issues smoothly and quickly. Fluent in English, and able to provide clear customer service in that language. Seeking to apply as a Virtual Assistant.
Overview
8
8
years of professional experience
12
12
years of post-secondary education
Work History
Lead Generation Specialist
411 Locals
Cebu City
07.2023 - 09.2023
- Cold called perspective customers to determine product or service needs, ascertain timelines and identify decision-makers
- Initiated contact with prospects and conducted follow-up calls to garner information and qualify leads
- Served as key team member in development of new client pipeline, resulting in 20% sales profit increase.
Loan Originator
Service First
Bacolod City
06.2019 - 02.2023
- Resolved discrepancies between borrowers, lenders and financial institutions with detail orientation and efficiency
- Prepared documents for customers, submitting and overseeing through each step of closing process
- Increased sales by 10%.
Customer Service Representative
Concentrix Incorporated
Bacolod City
10.2016 - 05.2019
- Offered advice and assistance to customers, paying attention to special needs or wants
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Managed over 50 customer calls per day.
Technical Service Representative
Panasiatic Solutions
Bacolod City
05.2015 - 10.2016
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Documented support interactions for future reference
- Managed over 50 customer calls per day.
Education
Bachelor of Science - Information Technology
01.2007 - 05.2019
Excellent in typing classes Studied different types of programming. Have an idea with web developing and creating websites.
Skills
Customer serviceFlexibleVerbal communicationProblem solvingResourceful
Quality lead generation
Sales tools and techniques
Timeline
Lead Generation Specialist - 411 Locals
07.2023 - 09.2023
Loan Originator - Service First
06.2019 - 02.2023
Customer Service Representative - Concentrix Incorporated
10.2016 - 05.2019
Technical Service Representative - Panasiatic Solutions
05.2015 - 10.2016
Carlos Hilado Memorial State University - Bachelor of Science, Information Technology
01.2007 - 05.2019