LEONARD LAURIO DE GUZMAN
Marikina City, Metro Manila
Summary
Successful Associate with experience encouraging client communication to achieve significant growth using proven strategies. Proficient in product monetization and mobilization approaches to boost long-term revenue generation.
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
5
5
years of professional experience
Work History
Account Specialist
VXI (TEMU)
10.2024 - 03.2025
- Adhered to standards of quality and service as well as all compliance requirements.
- Set up new customer accounts and updated existing profiles with latest information.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Reconciled customer accounts and identified discrepancies for further investigation.
Customer Service Executive
PROBE CX (OPTUS)
04.2023 - 12.2023
- Described product and service details to customers to provide information on benefits and advantages.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
Customer Service Representative
ALORICA (AMAZON)
10.2019 - 12.2020
- Responded to customer requests for products, services, and company information.
- Increased efficiency and team productivity by promoting operational best practices.
- Managed timely and effective replacement of damaged or missing products.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Education
Bachelor of Science - Computer Engineering
ICCT
Cainta, Province Of Rizal, Philippines02-2024
CERTICATE OF TECHNOLOGY - DRAFTING TECHNOLOGY -
MARIKINA POLYTECHNIC COLLEGE
Marikina City, Metro Manila, Philippines05-2019
Skills
- Reporting skill
- Strategic Negotiation Skills
- Thorough Account Analysis
- Detailed Compliance Review
- Relationship Management Expertise
- File Management Expertise
- Process Documentation
- Account Maintenance
- Customer engagement
- Research proficiency
- Advertising strategies
- Business Development
Timeline
Account Specialist
VXI (TEMU)
10.2024 - 03.2025
Customer Service Executive
PROBE CX (OPTUS)
04.2023 - 12.2023
Customer Service Representative
ALORICA (AMAZON)
10.2019 - 12.2020
Bachelor of Science - Computer Engineering
ICCT
CERTICATE OF TECHNOLOGY - DRAFTING TECHNOLOGY -
MARIKINA POLYTECHNIC COLLEGE
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