Summary
Overview
Work History
Education
Skills
Timeline
Generic

Liza Gatawa

Taguig, Metro Manila,00

Summary

. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Medical Biller position. Ready to help team achieve company goals.

Overview

4
4
years of professional experience

Work History

Customer Service Representative Agent

R1 Rcm
07.2022 - 02.2024
  • Answered patients and insurance representatives telephone calls promptly to avoid on-hold wait times.
  • Educated patients about physician and facility billing concerns.
  • Resubmit Claims
  • Updating insurance information
  • Processing payments
  • Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.

Customer Service Representative

Teleperformance
10.2019 - 02.2022




  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Delivered prompt service to prioritize customer needs.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

Bachelor of Science - Nursing / 4th Year Undergraduate

Cotabato Medical Foundation College Inc.
Midsayap. Cotabato
03-1999

Skills

    Soft Skills

  • Strong attention to detail in reprocessing claims and billing codes
  • Effective time management and ability to meet tight deadlines
  • Organized and efficient in managing multiple task
  • Maintains patient confidentiality and data privacy
  • Works well independently and as part of a team
  • Professional, reliable, and committed to high-quality work

    • Hard Skills

  • Electronic Health Records ( EHR ) and EMR systems ( Athena, Tebra, Simple Practice and Dr Chrono )
  • Claim resubmission and insurance follow up
  • Experienced in reviewing Explaination of Benefits (EOB ) and Electronic Remittance Advice (ERA ) for accurate claim reconciliation and payment processing
  • HIPAA compliance and data confidentiality
  • Proficient in Microsoft Office ( Word, Excel, Outlook )
  • Experienced with patient billing and collections

Timeline

Customer Service Representative Agent

R1 Rcm
07.2022 - 02.2024

Customer Service Representative

Teleperformance
10.2019 - 02.2022

Bachelor of Science - Nursing / 4th Year Undergraduate

Cotabato Medical Foundation College Inc.

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Liza Gatawa