Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Liza Gatawa

Medical Biller Specialist
Taguig, Metro Manila

Summary


Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

R1 Rcm
07.2022 - 02.2024
  • Handling physician and facility billings
  • Processing payments and refunds
  • Updating insurance information
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Educated customers about billing, payment processing and support policies and procedures.

Customer Service Representative

Telepreformance
10.2019 - 02.2022
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Managed timely and effective replacement of damaged or missing products.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Processed payments and refumds

Education

Nursing

Cotabato Medical Foundation College Incorporated
Midsayap, Cotabato
04.2001 -

Skills

Soft Skills:

Timeline

Customer Service Representative

R1 Rcm
07.2022 - 02.2024

Customer Service Representative

Telepreformance
10.2019 - 02.2022

Nursing

Cotabato Medical Foundation College Incorporated
04.2001 -

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Liza GatawaMedical Biller Specialist