Liza Gatawa
Medical Biller Specialist
Taguig, Metro Manila
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
R1 Rcm
07.2022 - 02.2024
- Handling physician and facility billings
- Processing payments and refunds
- Updating insurance information
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Representative
Telepreformance
10.2019 - 02.2022
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Managed timely and effective replacement of damaged or missing products.
- Educated customers about billing, payment processing and support policies and procedures.
- Processed payments and refumds
Education
Nursing
Cotabato Medical Foundation College Incorporated
Midsayap, Cotabato 04.2001 -
Skills
Soft Skills:
Strong attention to detail and accuracy
Excellent verbal and written communication
Empathetic and professional when handling patient concerns
Reliable, organized, and deadline oriented
Able to work independently and as part of a team
Quick to adapt to new systems and procedures
Technical Skills:
Familiar with electronic health records ( EHR ) and billing software such as: Tebra , SimplePractice, and Dr Chrono
Experienced in reprocessing or resubmitting insurance claims and denials
Understanding of HIPAA regulations
Basic Microsoft and Excel ans Word proficiently
Timeline
Customer Service Representative
R1 Rcm
07.2022 - 02.2024
Customer Service Representative
Telepreformance
10.2019 - 02.2022
Nursing
Cotabato Medical Foundation College Incorporated
04.2001 -