Liezl Rivera-Hamid
Virtual Assistant
Summary
Organized and dedicated Virtual Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work History
Virtual Assistant
Prep Center Los Angeles
10.2023 - Current
- Providing administrative assistance such as managing emails, scheduling appointments, and organizing documents
- Accurate and efficient data entry tasks to maintain records and databases
- Handling phone calls, emails, and other forms of communication professionally and promptly
- Assisting with task delegation and coordination among team members
- Conducting online research and compiling relevant information as required.
Billing and Retention Specialist
Cactus Credit
01.2022 - 06.2023
- Addressing customers' complaints and providing solutions
- Educating customers on the value of services
- Responsible for any collection and billing concerns.
Quality Analyst, IT Helpdesk Agent, Customer Care Agent, Mortgage/Loss Mitigation Analyst
Tata Consultancy Services
04.2014 - 01.2022
- Answering inbound calls from existing customers, assisting them with payment extensions or billing inquiries
- Building relationships with clients to maintain sales goals and create new opportunities
- Performing call monitoring and providing trend data to site management team
- Assisting customers with computer systems, hardware, and software.
Senior Agent
iQor Phils Incorporated
09.2008 - 04.2014
- Collecting payments on past due bills and setting up payments
- Utilizing computer systems and handling skip tracing.
Education
BACHELOR OF ARTS MAJOR IN ENGLISH - English Language And Literature
Holy Angel University
Angeles City, Province Of Pampanga, Philippines 01.2005 - 05.2009
Skills
- Collections
- Research and Analytical Skills
- Data Analyst
- Customer and Client Relation
- Monitoring and Coaching
- File Organization
- Problem-Solving
Timeline
Virtual Assistant
Prep Center Los Angeles
10.2023 - Current
Billing and Retention Specialist
Cactus Credit
01.2022 - 06.2023
Quality Analyst, IT Helpdesk Agent, Customer Care Agent, Mortgage/Loss Mitigation Analyst
Tata Consultancy Services
04.2014 - 01.2022
Senior Agent
iQor Phils Incorporated
09.2008 - 04.2014
BACHELOR OF ARTS MAJOR IN ENGLISH - English Language And Literature
Holy Angel University
01.2005 - 05.2009
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