Lea Bejerano

Work History

Freelance

Carmona, Cavite

07.2021 - 12.2023

Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
Set up virtual Zoom meetings, invited guests and disseminated agendas.
Researched topics and events to support supervisor's work agenda and projects.
Answered and screened calls to provide information, schedule appointments and take detailed messages.
Uploaded files for team use on Google Suite and SharePoint.
Monitored emails, organized inbox, and prioritized messages for supervisor.
Liaised between clients and vendors and maintained effective lines of communication.
Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Transcribed and organized information to assist in preparing speeches and presentations.
Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Completed business correspondence, transcription, and data entry.
Managed CRM input, exports and clean up.

IGT Philippines

Muntinlupa City

04.2022 - 12.2022

Organized trips for individual, family and business travelers.
Informed clients of travel policies and utilized preferred vendors to maximize company profits
Worked closely with clients to understand unique needs and meet specific travel desires.
Handled sensitive information with professionalism and discretion.
Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.

Alorica Philippines

Makati City

12.2019 - 07.2021

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Offered advice and assistance to customers, paying attention to special needs or wants.
Answered customer telephone calls promptly to avoid on-hold wait times.
Updated account information to maintain customer records.
Answered constant flow of customer calls with minimal wait times.
Responded to customer requests for products, services, and company information.
Handled customer inquiries and suggestions courteously and professionally.
Participated in team meetings and training sessions to stay informed about product updates and changes.
Processed customer service orders promptly to increase customer satisfaction.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.