LIANNE BERNICE MALLO
Lubao, Province Of Pampanga
Summary
Dynamic professional with extensive experience in health program oversight and emergency response coordination with the Department of Health Central Luzon. Proven expertise in logistics coordination and documentation, coupled with exceptional multitasking and organizational skills. Achieved significant improvements in program efficiency and stakeholder engagement. Excelled in customer relationship management at South Star Drug, enhancing service delivery and patient care.
Overview
6
6
years of professional experience
1
1
Certification
Work History
HEALTH PROGRAM OFFICER II
DEPARTMENT OF HEALTH CENTRAL LUZON
05.2021 - 12.2024
- Monitors all health related events on a 24/7 basis, including all national events and mass gatherings.
- Monitors all DOH implementation and response efforts to activation of code alerts (white, blue and red).
- Coordinates all health-related response efforts to major health emergencies and disasters.
- Addresses public queries appropriately and serves as the DOH hotline as need arises.
- Prepares timely reports as needed by the situation and properly disseminate to the Secretary of Health, the DOH Executive Committee and NDRRMC and other concerned offices.
- Coordinates and monitors the mobilization of all logistical requirements of the Department of Health needed in the affected region.
- Documents all health emergencies and disasters and ensures proper storage and filing all important documents.
- Assists in the preparation of for the conduct of any DRRM-H related activities.
- Dispense medications to DOH employees.
- Organized workshops and trainings for stakeholders, increasing understanding of program goals and objectives.
- Performs other related function assigned by the supervisor/CL-CHD such as preparing WFP, PPMP and PR.
- Prepares and ensures dissemination of letter/memo/advisory/RPO and all other correspondences to concerned offices.
- Performs other related functions assigned by the supervisor/CL-CHD.
REGISTRATION OFFICER I
PHILIPPINE STATISTICS AUTHORITY REGION III
10.2020 - 12.2020
- Ensures that the collected demographic data are correct and complete.
- Updates the master list based on the status of pre-registration.
- Enhanced data accuracy by meticulously reviewing and verifying submitted documents during the registration process.
- Attends weekly meetings to report on the status of pre-registration, including problems/issues encountered.
- Carries out other recurring tasks related to the pre-registration activity such as uploading of the encoded data, submission of fully filled up appointment scheduler, etc.
- Performs other related activities that may be assigned by the PPreRT Supervisor.
PHARMACY ASSISTANT
South Star Drug
04.2019 - 09.2020
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Received incoming supplies and stocked in correct locations.
- Received and attended to orders of customers.
- Double checked change and items ordered by the customer.
- Ensured validity of prescription before issuing prescription drugs.
- Attended to customer inquiries on product lines, availability and prices.
- Aided in the reduction of prescription errors by meticulously verifying patient information and medication details.
- Accepted payments and issues official receipt on all customer transactions.
- Prepared summary of daily collection/ cash position and reconciles receipts with cash on hand.
- Arranged for the deposit or remittance of daily collection.
- Ensured that cash register is functional.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Enhanced customer satisfaction by providing efficient and accurate prescription filling services.
Education
Bachelor of Science - Pharmacy
OUR LADY OF FATIMA UNIVERSITY - PAMPANGA CAMPUS
PHILIPPINES10-2018
Skills
- BLS Trained
- SFA Trained
- Training and facilitation
- Documentation skills
- Technical support
- Documentation
- Data collection
- Logistics coordination
- Attention to detail
- Multitasking
- Organizational skills
- Adaptability and flexibility
- Customer relationship management
Certification
- Basic Life Support Certification (BLS)
- First Aid Certification
- Philippines Driver's License
Languages
English
Bilingual or Proficient (C2)
Timeline
HEALTH PROGRAM OFFICER II
DEPARTMENT OF HEALTH CENTRAL LUZON
05.2021 - 12.2024
REGISTRATION OFFICER I
PHILIPPINE STATISTICS AUTHORITY REGION III
10.2020 - 12.2020
PHARMACY ASSISTANT
South Star Drug
04.2019 - 09.2020
- Basic Life Support Certification (BLS)
- First Aid Certification
- Philippines Driver's License
Bachelor of Science - Pharmacy
OUR LADY OF FATIMA UNIVERSITY - PAMPANGA CAMPUS
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