Lewelyn Martir
Olongapo
Summary
A results-driven professional with expertise in resolving issues, ensuring customer satisfaction, and optimizing processes. Highly detail-oriented and committed to providing exceptional support, while enhancing operational efficiency. Focused on contributing to the company’s success by improving customer experiences and streamlining workflows to drive overall performance and growth.
Overview
6
6
years of professional experience
Work History
Customer Experience and Billing Representative
Buwelo
01.2022 - Current
-Experienced in handling both inbound and outbound calls, along with providing email assistance.
-Skilled in resolving invoice discrepancies and ensuring accurate payment reconciliation.
-Well-versed in addressing inquiries from the Transportation and Billing Departments, including resolving customer billing concerns and managing credit requests.
Tour Guide
Zoobic Safari
10.2018 - 10.2021
-Experienced in handling both inbound and outbound calls, along with providing email assistance.
-Skilled in resolving invoice discrepancies and ensuring accurate payment reconciliation.
-Well-versed in addressing inquiries from the Transportation and Billing Departments, including resolving customer billing concerns and managing credit requests.
Education
Technical Vocational Livelihood Track Home Economics -
Tapinac Senior High School
Olongapo City04.2019
Skills
- Invoicing expertise
- Customer service
- Problem-solving
- Multitasking and organization
- Verbal and written communication
- Decision-making
- Analytical thinking
Timeline
Customer Experience and Billing Representative
Buwelo
01.2022 - Current
Tour Guide
Zoobic Safari
10.2018 - 10.2021
Technical Vocational Livelihood Track Home Economics -
Tapinac Senior High School
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