VALERIE KIM D. AZURIN
San Marcelino, Province Of Zambales
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
Technical Support
BUWELO, An Exactstar Company
07.2024 - 09.2024
- Offered software-related technical support through various communications channels.
- Provided exceptional technical support, enhancing client satisfaction and fostering long-term partnerships.
- Provided technical support to end-users by troubleshooting database issues promptly.
- Provided technical support to dental clinic staff, enabling timely resolution of equipment-related issues.
- Live chat support when the call is disconnected while troubleshooting to assist and inform the client.
- Live email support after the troubleshoot is done.
Collection Agent
IQor Philippines
10.2019 - 01.2023
- Reduced bad debt losses through proactive collection efforts and accurate account monitoring.
- Improved debtor repayment rates by negotiating payment plans and settlements effectively.
- Identified and contacted customers with overdue accounts to address payment status.
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Live chat support when the call is disconnected.
Executive Assistant
Sunlife Philippines
04.2017 - 04.2019
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Used advanced software to prepare documents, reports, and presentations.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Education
Bachelor of Science - Business Administration - Major in Financial Management
Columban College, Inc.
Skills
- Technical support background
- Experience working with payroll
- Outbound and inbound calls
- Customer service
- Computer skills
- General accounting
- Call center experience
- Account management
- Insurance products expertise
Personal Information
Title: Customer Service Representative
Timeline
Technical Support
BUWELO, An Exactstar Company
07.2024 - 09.2024
Collection Agent
IQor Philippines
10.2019 - 01.2023
Executive Assistant
Sunlife Philippines
04.2017 - 04.2019
Bachelor of Science - Business Administration - Major in Financial Management
Columban College, Inc.
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