Lester Tamayo
Echague, Isabela,Philippines
Summary
Dedicated Customer Service Representative committed to resolving issues and enhancing customer loyalty through positive interactions. Strong communication and empathetic skills foster trust and satisfaction. Collaborates effectively within teams to improve service delivery and operational efficiency while adapting swiftly to changing priorities.
Overview
1
1
Language
4
4
years of professional experience
Work History
Government Officer
Local Government of Alicia
Alicia, Isabela, Philippines
12.2024 - 09.2026
- Analysed trends and forecasts to advise on future policy direction, anticipating societal needs.
- Facilitated preparation, development, and amendment of laws and regulations for government stakeholders.
- Assessed and validated documents, briefs, and reports from middle managers, ensuring compliance and quality.
- Oversaw budget allocation for departmental projects, optimising resource utilisation and financial efficiency.
Customer Service Representative
Teleperformance Philippines
Mandaluyong, Philippines
01.2023 - 12.2024
- Maximised customer satisfaction by resolving service issues promptly.
- Resolved customer service enquiries promptly and accurately, enhancing customer trust.
- Supported customers with product-related questions, feedback and complaints to ensure satisfaction.
- Established rapport with customers through courteous and professional communication, fostering loyalty.
- Maintained accurate records of customer interactions, detailing enquiries, comments, and resolutions for future reference.
Education
Bachelor of Science - Geodetic Engineering
NorthEastern College
Santiago, ISA01-2025
Bachelor of Science - Civil Engineering
University Of La Salette
Santiago, ISA01-2022
Skills
- Public administration
- Policy analysis
- Budget oversight
- Regulatory compliance
- Legislative development
- Problem solving
- Multi tasking
- Conflict resolution
- Professional communication
- Written and verbal communication skills
Languages
English
Advanced
C1
Timeline
Government Officer
Local Government of Alicia
12.2024 - 09.2026
Customer Service Representative
Teleperformance Philippines
01.2023 - 12.2024
Bachelor of Science - Geodetic Engineering
NorthEastern College
Bachelor of Science - Civil Engineering
University Of La Salette