ANNA MARIES GONZALES
Puerto Princesa City, Province Of Palawan,PLW
Summary
Adept at project management and policy analysis, I enhanced interdepartmental coordination and efficiency at OSPITAL NG PALAWAN. My expertise in security and integrity, coupled with a knack for problem-solving, led to significant process improvements. Demonstrated leadership in high-pressure situations, fostering teamwork and professional growth.
Overview
10
10
years of professional experience
Work History
Government Officer
OSPITAL NG PALAWAN
06.2015 - Current
- Kept detailed records of department spending and project progress.
- Oversaw [Area of expertise] data entry and security processes.
- Enhanced interdepartmental coordination by streamlining communication and implementing collaboration tools.
- Proactively identified opportunities for process improvements, leading to increased efficiency and reduced waste within the department.
- Monitored employees and data entry and implemented new guidelines to improve efficiency and accuracy.
- Handled office administration and logistics.
- Managed budgets and resources effectively, ensuring optimal utilization and cost control for multiple projects.
- Successfully managed high-pressure situations such as emergency response efforts or crisis interventions while maintaining clear-headed decision making.
- Trained employees on procedures and proper use of systems.
- Wrote reports on government and agency spending.
- Implemented performance measurement systems that facilitated continuous improvement in service delivery.
- Mentored junior staff members, fostering a culture of teamwork and professional growth within the department.
Hotel Front Office Receptionist
Holiday Suites Ho
10.2014 - 11.2014
- Managed difficult guest situations with empathy and professionalism, finding resolutions that met both guest needs and hotel guidelines.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Processed financial transactions accurately, ensuring proper billing practices and minimizing discrepancies.
Call Center Representative
Sitel
08.2014 - 10.2014
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Education
Bachelor of Science - Information Technology
PALAWAN STATE UNIVERSITY
Puerto Princesa City, Philippines03-2014
Skills
- Public administration
- Ethics and integrity
- Project management
- Policy analysis
- Security
- Policies implementation
- Teamwork
- Time management
- Teamwork and collaboration
- Committee leadership
- Problem-solving abilities
- Multitasking
Timeline
Government Officer
OSPITAL NG PALAWAN
06.2015 - Current
Hotel Front Office Receptionist
Holiday Suites Ho
10.2014 - 11.2014
Call Center Representative
Sitel
08.2014 - 10.2014
Bachelor of Science - Information Technology
PALAWAN STATE UNIVERSITY
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