Work Preference
Summary
Overview
Work History
Education
Skills
Software
Accomplishments
Languages
Certification
Timeline
Generic
LEN LEN LACHICA

LEN LEN LACHICA

Social Media Management/Senior Customer Service /Sales Representative
Dasmarinas

Work Preference

Work Type

Full TimePart Time

Location Preference

RemoteHybrid

Important To Me

Work from home option

Summary

-Motivated customer service and sales representative with hands-on experience managing customer interactions and performing thorough data analysis to support sales initiatives.

-Skilled at maintaining detailed records and utilizing feedback to improve service quality and drive repeat business in competitive environments.

-Organized and motivated employee capable of time management and working under pressure in all environments.

-Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating.

-Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.

-Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers.

-Superior communication skills, understanding of client needs and sales closing rates.

-Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue, and profit goals.

-Hardworking employee enthusiastic about learning field inside and out.

-Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales.

-Committed to delivering exceptional customer service and exceeding sales goals.

-Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

-Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

-Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer service position. Ready to help team achieve company goals. Knowledgeable Social Media Manager experienced in executing social media strategies across social platforms. Demonstrated time management and collaboration skills. Flexes easily with new information and branding changes to consistently exceed targets for engagement, acquisition and retention. A results-driven digital marketing professional with solid history in curating and managing social media campaigns. Known for enhancing online presence and fostering community engagement. Committed to teamwork and adaptable to changing trends, delivering consistent and reliable outcomes. Experienced with social media strategy development, content creation, and analytics. Utilizes innovative approaches to improve online engagement and brand visibility. Track record of leveraging data-driven insights to optimize campaigns and achieve business goals. Go-getter candidate eager to utilize analytical and research skills. Adept at event planning, media relations and social media management. Excellent communication skills with comprehensive understanding of communications industry.

Overview

4
4
years of professional experience
2
2
Languages
1
1
Certificate

Work History

Technical Support/ Sales Representative

Asurion techlog
02.2025 - 03.2026
  • Assisting customers to resolved technical issues
  • Providing resolution and guiding them through process on activating customer device
  • Providing Served,Solved and Sell
  • Highlighting benefits by giving customers satisfaction
  • Maintained passing metrics monthly
  • Collaborated with cross-functional teams to enhance technical support protocols and sales strategies.
  • Managed inventory of technical devices and ensured availability for customer activation.
  • Assessed customer needs to tailor technical solutions and upsell relevant products.
  • Implemented customer feedback to improve product knowledge and service delivery.
  • Led initiative to integrate customer feedback into technical support and sales processes, improving overall customer satisfaction.

Subject Matter Expert

IQOR philippines
07.2024 - 11.2024
  • Acted as a knowledge resource and point of escalation for technical support and sales team members, enhancing team problem-solving capabilities.
  • Mentored and trained new hires and existing staff on product knowledge, customer handling, and sales techniques to improve team competency.
  • Led quality assurance initiatives to monitor and maintain high standards in customer service and technical support interactions.

Dealer Support

IQOR philippines
04.2024 - 07.2024
  • Assists clients /store representatives through each step of the sales process, helping them resolve any concerns or questions they may have.
  • Provides troubleshooting assistance for customer orders and account statuses.
  • Provides documentation on product specifications and usage to the sales team
  • Supports dealers in resolving order discrepancies and product availability issues to ensure smooth sales operations.
  • Assists in processing dealer promotions and rebates, ensuring accurate and timely application to sales accounts.
  • Acts as the primary point of contact for dealers, providing timely support and resolving inquiries to facilitate seamless sales transactions.

Customer service representative / Technical Support

IQOR philippines
02.2022 - 07.2024
  • Provided technical support to customers by troubleshooting and resolving device issues efficiently.
  • Guided customers through activation processes and ensured successful service setup.
  • Maintained and exceeded monthly performance metrics consistently.
  • Conducted cost-benefit analyses to identify and capitalize on potential sales leads.
  • Ensured customer satisfaction by delivering long-term solutions and educating clients on product benefits.
  • Effectively communicated product promotions and options to maximize sales opportunities.
  • Led team initiatives to improve operational efficiency and team motivation.

Education

Highschool graduate -

Jose P laurel sr. highschool
quezon city
01-2008

Business management - undefined

Asian Institute of computer learnings
quezon city
01-2009

Skills

Customer service

Tools Proficiency: such as Canva, Google Workspace, MS Office, and CRMs

Product Knowledge

Communication Skills

Sales development

Time management

Customer needs assessment

Sales closing

Customer relationship building

Product and service knowledge

Sales expertise

Upselling and cross selling

Inside and outside sales

Closing sales

Problem-solving abilities

Teamwork and collaboration

Performance improvement

CRM proficiency

Customer experience enhancement

Software

Tools Proficiency: such as Canva, Google Workspace, MS Office, and CRMs

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Languages

English
Upper intermediate (B2)

Certification

PROMOTED AS SENIOR CUSTOMER SERVICE

Timeline

Technical Support/ Sales Representative

Asurion techlog
02.2025 - 03.2026

Subject Matter Expert

IQOR philippines
07.2024 - 11.2024

Dealer Support

IQOR philippines
04.2024 - 07.2024

Customer service representative / Technical Support

IQOR philippines
02.2022 - 07.2024

Business management - undefined

Asian Institute of computer learnings

Highschool graduate -

Jose P laurel sr. highschool
LEN LEN LACHICASocial Media Management/Senior Customer Service /Sales Representative