Leah Papa-Angeles
Aftersales Manager
Bacoor, Cavite
Summary
Results and customer oriented After-Sales Manager with over 20 years of experience in the Automotive industry. Strong leader and team player dedicated to streamlining operations to decrease costs and promote organizational efficiency while generating optimal satisfaction levels. Strong work ethic and integrity.
Overview
23
23
years of professional experience
5
5
years of post-secondary education
3
3
Certificates
Work History
Aftersales Manager
Global City Auto Sales Incorporated
Bonifacio Global City, Taguig
04.2019 - Current
- Promote business profitability and growth through effective monitoring of dealerships' aftersales and parts sales segments to attain yearly revenue targets of Ford dealers located in Global City, Taguig, Otis Manila, Palawan and Bohol.
- Strengthen the partnership and profitability capabilities of the dealership by setting up the proper Aftersales strategies.
- Standardize customer experience and service level in all service centers within the district assignment.
- Adherence to standards related to aftersales workshop, facilities, service and parts team productivity, technical training, and work bay utilization.
- Improve customer satisfaction /engagement. Identify the Service gaps and establish programs to address it.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Service Zone Manager
Ford Group Philippines
Alabang, Muntinlupa
03.2017 - 04.2019
- Managed dealer service performance to ensure group profitability and efficiency and achieved Annual Service Zone Manager Award for 2017. Increased wholesale and UR performance of the group by 23%
- Excellent communication skills, both verbal and written.
- Self-motivated, with strong sense of personal responsibility.
- Demonstrated leadership skills in managing projects from concept to completion.
Technical Support Operations Analyst
Ford Group Philippines
Alabang, Muntinlupa
12.2009 - 03.2017
- Main point of contact between Ford Philippines and manufacturing plants and engineering team to ensure flawless new model launch, concern monitoring and essential service tools.
- Developed strong communication and organizational skills by working with contacts from different nationalities.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Organized and detail-oriented with strong work ethic.
Variability Reduction Teamleader
Ford Motor Company Philippines
Sta. Rosa, Laguna
08.2007 - 12.2010
- Certified Six-Sigma Greenbelt managing Body Exterior Team to ensure vehicle distributed locally and abroad are within set standards by analyzing key performance indicators.
- Organized and detail-oriented with strong work ethic.
- Gained strong leadership skills by managing projects from start to finish.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Identified issues, analyzed information and provided solutions to problems.
- Skilled at working independently and collaboratively in a team environment.
- Gained extensive knowledge in data entry, analysis and reporting.
- Delivered services to customer locations within specific timeframes
Trimline Teamleader
Ford Motor Company Philippines
Sta.Rosa, Laguna
01.2000 - 06.2007
- Managed eight (8) operational staffs producing 30 Ford vehicles per day.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked effectively in fast-paced environments
Education
Bachelor of Science - Industrial Engineering
Manuel S. Enverga University
Quezon, Philippines 03.2008 - 08.2010
Associate of Industrial Technology - Instrumentation Technology
Meralco Foundation Institute
Ortigas, Pasig 05.1997 - 11.1999
Skills
Strategic planning
Improvement initiatives
Business Development
Policies and procedures
Staff Management
Business planning
Operations management
Coaching and mentoring
Performance improvement
MS Office
Timeline
Ford Guest Experience Trainor
02-2023
Professional Service Manager
04-2020
Aftersales Manager
Global City Auto Sales Incorporated
04.2019 - Current
Service Zone Manager
Ford Group Philippines
03.2017 - 04.2019
Six Sigma Greenbelt Certified
12-2010
Technical Support Operations Analyst
Ford Group Philippines
12.2009 - 03.2017
Bachelor of Science - Industrial Engineering
Manuel S. Enverga University
03.2008 - 08.2010
Variability Reduction Teamleader
Ford Motor Company Philippines
08.2007 - 12.2010
Trimline Teamleader
Ford Motor Company Philippines
01.2000 - 06.2007
Associate of Industrial Technology - Instrumentation Technology
Meralco Foundation Institute
05.1997 - 11.1999
Certification
Six Sigma Greenbelt Certified
Character Reference
Details to be provided upon request.