HAZEN MAE LENDIO
Tagum City,Region XI
Summary
Results-driven After Sales Manager with expertise in enhancing customer satisfaction and retention. Develops strategic supplier and client relationships while mentoring teams to optimise sales techniques and outcomes. Drives performance through market analysis and customer insights, implementing strategies for profitability and engagement. Experienced in managing operations and resolving issues to ensure high service standards and positive client relationships.
Overview
9
9
years of professional experience
Work History
Aftersales Manager
Toyota Tagum City
08.2024 - 02.2026
- Developed and implemented aftersales strategies to enhance customer satisfaction and loyalty.
- Analysed customer feedback, identifying areas for improvement in service delivery.
- Mentored employees in successful selling techniques and encouraged cross-selling additional products and services.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Developed creative sales and marketing strategies to assist sales team with reaching targets.
- Monitored competitors through multi-channel research strategies to best capitalise on market gaps or anticipate changes in customer interests.
- Maintained detailed records of aftersales activities, including customer interactions and transactions.
Parts Manager
Toyota Tagum City
07.2023 - 07.2024
- Demonstrated expert knowledge of basic automotive components and systems to provide sound advice and good judgement to customers.
- Implemented cost-saving strategies in parts procurement, contributing to overall profitability.
- Analysed sales data to identify trends in parts demand, adjusting inventory levels accordingly.
- Scrutinised pricing points of products to negotiate cost-effective contracts with vendors.
Parts Administrator
Toyota Tagum City
03.2018 - 07.2023
- Managed warehouse inventory levels, conducting regular stock checks to ensure accurate records and optimal stock levels.
- Used an inventory management system to maintain accurate order records.
- Conducted stock counts of storeroom inventory and alerted supervisor to low stock levels for timely replenishment.
- Organised stock areas and displays, facilitating product visibility with carefully labelled shelves providing access to goods.
- Transported stock from warehouse to sales floor, ensuring consistent product availability and accessibility for customers. from warehouse and placed on shelves to replenish items.
- Recorded missing stock and reported details to management for investigation. missing stock or lost inventory to managing directors.
- Cleaned and organised storage areas to uphold health and safety standards. storage areas to maintain health and safety standards.
Customer Relations Officer
Toyota Tagum City
10.2016 - 03.2018
- Handled incoming telephone calls promptly to minimise customer waiting times and enhance customer satisfaction ratings.
- Received calls and directed individuals to relevant departments, facilitating efficient customer care.
- Remained calm under pressure to handle customer complaints and solve problems.
- Followed up on customer interactions to ensure ongoing support and satisfaction.
- Maintained working knowledge of available products and services for enhanced customer service.
- Provided clients with comprehensive information about products and services to enhance their understanding. about available products and services to build awareness.
Education
Master of Business Administration - BUSINESS ADMINISTRATION
University of Immaculate Conception
Davao City 01-2026
Bachelor of Science - Bachelor of Science in Social Studies
NDC Tagum College Foundation
Tagum City01-2018
Bachelor of Business Administration - BUSINESS ADMINISTRATION
Bukidnon State University
Bukidnon01-2016
Skills
- Aftersales strategy development
- Market trend analysis
- Market development
- Automotive parts sourcing
- Parts inventory control
- Inventory reporting
- CRM systems
- Operational efficiency
- Customer Service
- Customer relations management
- Strategic planning
Timeline
Aftersales Manager
Toyota Tagum City
08.2024 - 02.2026
Parts Manager
Toyota Tagum City
07.2023 - 07.2024
Parts Administrator
Toyota Tagum City
03.2018 - 07.2023
Customer Relations Officer
Toyota Tagum City
10.2016 - 03.2018
Master of Business Administration - BUSINESS ADMINISTRATION
University of Immaculate Conception
Bachelor of Science - Bachelor of Science in Social Studies
NDC Tagum College Foundation
Bachelor of Business Administration - BUSINESS ADMINISTRATION
Bukidnon State University