Leahnettte Dovelle Garcia Calisang

EXECUTIVE VIRTUAL ASSISTANT

MR WARBURTON MEDIA

03.2019 - 04.2024

Scheduling & Calendar Management: Expertly managed CEO's calendar, scheduled meetings, and coordinated complex travel arrangements, ensuring efficient use of time and adherence to deadlines.
Email & Communication Management: Handled high-volume email correspondence, responded to client inquiries, and maintained professional communication with stakeholders, demonstrating exceptional written and verbal skills.
Client Interaction: Acted as a primary point of contact for clients, handling inquiries, reminders, and follow-ups via phone and email, ensuring a high level of client satisfaction.
CRM & Financial Management: Implemented and managed CRM systems, including recommending suitable tools and categorizing contacts. Managed financial documentation, including investment tracking and capital calls using Excel.
Project Management: Assisted in selecting and managing project/task management systems (e.g., Teamwork, Asana). Coordinated various projects, ensuring timely completion and efficient workflow. Managed project timelines, tracked progress, and ensured project deliverables were met efficiently.
Documentation & Systems Management: Developed and maintained internal systems and processes documentation. Managed online filing systems and note-taking tools (e.g., Microsoft OneNote).
Vendor & Membership Management: Oversaw relationships with IT and website vendors. Managed memberships and researched events and philanthropic activities.
Special Projects: Conducted research, handled outreach, and assisted with various special projects, including event planning and research.
Writing & PR Outreach: Authored articles and crafted PR outreach pitches, enhancing the company's media presence. Conducted research and developed content for guest posts and social media.
Established long-term client relationships through consistent delivery of high-quality products and services.
Enhanced customer satisfaction by streamlining communication channels and improving response times.
Developed innovative solutions to complex problems, resulting in improved organizational performance.
Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
Optimized operational efficiency by redesigning processes, systems, and workspaces for increased productivity.
Interviewed, recruited and trained new onboarding candidates.