Alysa Parojinog

▪ Proficient in email management and prompt inquiry response.

▪ Expertise in appointment scheduling and calendar coordination.

▪ Skilled in document preparation and meticulous formatting.

▪ Adept at invoice management and expense tracking.

▪ Competent in customer service across email, chat, and social media platforms.

▪ Effective at complaint resolution and issue escalation.

▪ Experienced in content creation and social media scheduling for Instagram, Twitter, facebook and LinkedIn.

▪ Engaged in social media interaction and community management.

▪ Proficient in executing ad campaigns and analyzing key performance metrics.

▪ Organized in managing personal tasks, appointments, and reminders.

▪ Coordinated event planning and celebration arrangements.

▪ Efficient in online gift purchasing and errand services.

▪ Leveraged 2 years of experience as a Customer Service Representative, mastering multi-channel support including phone, chat, email, and back- office tasks.

▪ Advanced to Production Supervisor, managing a team of 25 agents with a focus on call monitoring, average handling time (AHT), quality assurance (QA), attendance, and conducting team meetings.

▪ Elevated to Workforce Management Scheduler, optimizing agent schedules using forecast data to align with client expectations and performance targets.

▪ Conducted daily strategic meetings to ensure client satisfaction and the seamless delivery of required reports and data analytics.

▪ Proficient in Microsoft Excel, Word, Outlook, MS Teams, Google Workspace, and various industry-specific tools, enhancing operational efficiency.

▪ Demonstrated versatility by effectively managing multiple client accounts within a dynamic work environment.