Leah Angelica Tolentino

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Developed customized account plans for clients to help them achieve their business goals.
• Streamlined internal processes for better efficiency in account management tasks.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

• Executed market analysis to support strategic business expansion.
• Cultivated strong client relationships, fostering satisfaction and loyalty.
• Tracked performance metrics and provided regular updates to management.
• Collaborated with cross-functional teams to develop client solutions.
• Facilitated external organizations membership and events to help progress marketing and operational objectives

• Mainly responsible for writing proposals and turning them into signed contracts
• Managing and retaining relationships with existing clients
• Involved in developing business strategies and ideas
• Generate client leads
• Follows industry trends locally and internationally
• Manages and generates potential partners for the company
• Closed long-term agreements through skilful negotiation.
• Managed escalated client enquiries with exceptional professionalism and enthusiasm to maintain trust and reliability.
• Augmented sales value by upselling and cross-selling new products and services to existing customers.

• Involve in major decision making for the business's daily operations
• Generally responsible for growth, stability and direction of the business
• Personally involved in hiring and training of highly motivated individuals who wants to be part of my sales team
• Identifies problems, make decision and interpret results based on quantitative techniques
• Analyze and review sales and financial reports of the business
• Prepares agents' monthly commission
• Evaluates authenticity and consistency of accounts handled

• Worked in a global project under Shell Retail International (SRI)
• Part of the Shell Global MI Team (London)
• Developed and maintain monthly/quarterly dashboards for Global Retail MI Team (London) which are used by approximately 60 operating units/countries and 1000 plus users
• Focal point for several Shell Retail MI projects
• Arranges and attends teleconferences to discuss project statuses of current projects on hand with global partners
• Involved in other IT projects both locally and globally

• Developed short programs for local finance projects using VBA and SQL
• Maintained submission trackers/checker reports for global retail team using FASTER

Supplement and COGNOS Contributor

• Prepares project documentations and presentations
• Assisted in testing newly developed applications