LEA NOVAL
Quezon City
Summary
Dedicated Credit Repair Specialist with over six years of experience specializing in U.S. credit repair disputes. Experienced in handling dispute processes, analyzing credit reports, and applying various dispute strategies to help achieve strong client outcomes. Highly motivated, detail-oriented, and organized, with excellent communication skills and a strong commitment to providing accurate, timely, and effective support.
Overview
7
7
years of professional experience
Work History
Credit Repair Specialist
LeaDens Credit VA
08.2023 - Current
Responsible for analysing clients’ credit reports, preparing and processing dispute letters, filing identity theft and CFPB complaints, and ensuring all documents are properly mailed and submitted. Monitor client accounts and due dates, identify reporting errors, communicate issues and updates to clients, track dispute progress, and assist customers in responding to letters and notices they receive.
Operation Manager
LLAVON Virtual Pro
01.2020 - 07.2023
Communicate directly with CEOs to provide regular updates, discuss strategies, and collaborate on dispute processes to achieve strong results. Coordinate daily tasks by gathering assignments, delegating work to dispute specialists, training and guiding new disputers, reviewing completed work for accuracy and quality, maintaining and updating tracking spreadsheets, and providing timely progress reports to CEOs.
Education
Business Information Management
Asian Institute of Science and Technology
Quezon City, PH01-2015
Skills
- PROBLEM-SOLVING SKILLS
- FCRA AND FDCPA LITERATE
- CREDIT REPORT ANALYSIS
- ORGANISATIONAL SKILLS
- COLLABORATION SKILLS
- COMMUNICATION SKILLS
- TIME MANAGEMENT SKILLS
- PROBLEM-SOLVING SKILLS
Accomplishments
With over six years of experience as a Credit Repair Specialist, I have helped hundreds of clients work toward their financial goals, including improving their credit profiles to better prepare for major purchases such as homes and vehicles. I have successfully assisted clients in addressing credit report issues, improving their credit scores, and becoming more financially prepared for new opportunities. I have also trained and mentored numerous individuals in credit repair processes and dispute strategies, helping them develop the skills needed to become effective Credit Repair Specialists while contributing to strong results for our clients.
Timeline
Credit Repair Specialist
LeaDens Credit VA
08.2023 - Current
Operation Manager
LLAVON Virtual Pro
01.2020 - 07.2023
Business Information Management
Asian Institute of Science and Technology