Mary Joy Clapano
Credit Repair Specialist / Customer Service Representative / Amazon Product Researcher
Davao City
Summary
Pragmatist. Grounded person. Experienced in finding winning products to sell on Amazon. Great in dealing with customer service through chat, phone, and email. As a Dispute Specialist, I can help you improve your credit score by removing inaccurate Personal Information, Negative Accounts, and Hard Inquiries. I am a self-driven person and can work independently.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
Work History
Credit Repair Specialist
GotCredit?
11.2022 - 09.2023
- Log-In and maintained detailed records of all client interactions using Keap; Dispute Fox and IdentityIQ, ensuring accurate information was readily accessible when needed.
- Assisted clients in understanding their credit reports, identifying errors, and disputing inaccuracies under the three different bureaus (Equifax, Transunion and Experian). Expert of identifying the reasons of the disputed accounts which it could be either Charge-off; Bankruptcy; Authorized user; Open or Closed Lates, Repossession; Open or Paid Collections; Foreclosures; and or Child Support.
- Check all the creditors' names and accurate addresses.
- Coordinated closely with colleagues from other departments to optimize client outcomes through collaborative efforts.
- Improved clients' credit scores by implementing effective credit repair strategies and techniques.
Amazon Product Researcher
Private Label - FBA (Seller)
08.2020 - 12.2021
- Identify a winning products, checking thoroughly about the competitor metrics, sales volume, ranking, and review velocity.
- Managed multiple research projects simultaneously, ensuring timely completion within budget constraints.
- Developed innovative research methodologies, contributing to breakthrough discoveries in the field. I'd make sure they are not patent and not seasonal products.
- Gathered and organized information for research purposes. After a successful thorough check for that winning product, I will search for suppliers for my clients.
Customer Service Representative
Best Choice Products
11.2018 - 11.2020
- I handled three different channels via phone, live chat and email support for the marketplaces of Amazon, Walmart, eBay, Rakuten, Google Express, Newegg and Best Choice Products.
- Update and provide the customer's order status. Processed and educated customers about the process for their requests of a partial and full refunds under company's policy. Create and provide a FedEx Return Label for the customers who wants or no longer needs their order.
- Investigated and resolved customer inquiries and complaints quickly. Managed timely and effective replacement of damaged or missing products.
- Answered constant flow of customer calls using Ring Central with minimal wait times. Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Order Placer
DoorDash
09.2016 - 09.2018
- Call the restaurants either fine dining or fast food.
- Placing customers' orders with the use of OP tool dispatch to get and know the information of our customer's orders.
- Ring Central tool so I can contact both customers and the restaurants, Processed our customer's complaint and address it to proper escalation.
Education
Bachelor of Science - Tourism Management
University of Mindanao
04.2010 - 04.2018
Skills
Responsibility
Certificates
2024-02 Basic Disputing, Credit Repair Cloud
2024-02 GRC Software, Credit Repair Cloud
Timeline
Credit Repair Specialist
GotCredit?
11.2022 - 09.2023
Amazon Product Researcher
Private Label - FBA (Seller)
08.2020 - 12.2021
Customer Service Representative
Best Choice Products
11.2018 - 11.2020
Order Placer
DoorDash
09.2016 - 09.2018
Bachelor of Science - Tourism Management
University of Mindanao
04.2010 - 04.2018
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