Summary
Overview
Work History
Education
Skills
Timeline
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Lance Allen O. Ramos

Lance Allen O. Ramos

‎
Taguig, Metro Manila

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

3
3
years of professional experience

Work History

Customer Service Associate

Accenture in the Phlippines
08.2023 - Current
  • Make inbound and outbound calls to U.S.-based medical providers for chart retrieval as part of annual insurance audits
  • Extract and index medical charts from U.S.-based providers for annual insurance audits.
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.

Sales Advisor

Concentrix
07.2022 - 02.2023
  • Assisted customers in identifying their needs and recommended appropriate products to enhance their purchasing experience.
  • Maintained up-to-date knowledge of product features and promotions, ensuring accurate information was provided to customers.
  • Provided exceptional customer service by addressing inquiries and resolving complaints, ensuring a positive experience for all clients.

Education

Bachelor of Science - Education Major in Social Studies

Rizal Technological University
Mandaluyong City, Metro Manila, Philippines
04.2001 -

Skills

    Multitasking Abilities

    Adaptability and flexibility

    Attention to detail

    Customer service excellence

    Computer skills

    Teamwork and collaboration

Timeline

Customer Service Associate

Accenture in the Phlippines
08.2023 - Current

Sales Advisor

Concentrix
07.2022 - 02.2023

Bachelor of Science - Education Major in Social Studies

Rizal Technological University
04.2001 -

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Lance Allen O. Ramos‎