LADYMAE MENDREZ
To Use My Skills In The Best Possible Way For Company's Goal.and To Use Grow Capably By Giving My Skills To Association And Vice Versa.and To Enhance My Professional Skills In A Dynamic Fast Paced Workplace.
El Salvador, Province Of Misamis Oriental
Summary
Dedicated professional with experience in collections and customer service. Known for ability to resolve discrepancies and enhance operational efficiency through teamwork. Ready to leverage expertise in driving debt recovery and fostering positive client relationships.
Overview
8
8
years of professional experience
Work History
Collection Specialist
Juanhand Corp.
Pasig, Metro Manila, Philippines
04.2024 - 05.2026
- Managed collections process, ensuring timely follow-up on overdue accounts.
- Analyzed account discrepancies to resolve billing issues and improve customer satisfaction.
- Developed and maintained positive relationships with clients to facilitate debt recovery efforts.
- Implemented automated systems for tracking accounts receivable, enhancing efficiency in collections operations.
Debt Collection Specialist
SSG Support Service Apac Inc.
Mandaluyong City, Metro Manila, Philippines
11.2023 - 04.2024
- Managed collections process for overdue accounts, ensuring compliance with regulations and company policies.
- Developed effective communication strategies to negotiate payment arrangements with clients.
- Analyzed account histories to identify trends and resolve discrepancies efficiently.
- Coordinated with internal teams to streamline the debt recovery process, enhancing overall productivity.
Customer Service Representative
Teleperformance
Ayala Makati City
05.2023 - 10.2023
- Provided exceptional customer support through effective communication and problem-solving skills.
- Resolved customer inquiries using CRM software to track and manage service requests.
- Collaborated with team members to enhance service delivery and improve customer satisfaction scores.
Account Associate
RGS Recovery Management and Collection Services, Inc.
Gilmore Aurora Boulevard, Quezon City
02.2021 - 12.2022
- Managed client accounts, ensuring timely and accurate follow-up on outstanding balances.
- Developed effective communication strategies to resolve customer inquiries and disputes efficiently.
- Collaborated with team members to refine collection processes, enhancing operational efficiency.
- Analyzed account data to identify trends, improving recovery strategies and outcomes.
Recruitment Staff
Alorica
Cyber Park Tower 2. Cubao, Quezon City,
04.2018 - 11.2020
- Developed targeted recruitment strategies to attract top talent across diverse industries.
- Utilized applicant tracking systems to streamline candidate sourcing and tracking processes.
- Mentored junior recruiters, enhancing team efficiency and recruitment capabilities.
- Developed recruiting strategies to identify qualified candidates and build network.
Education
Bachelor of Arts - Business Administration
Camiguin Polytechnic State College (CPSC)
Balbagon, Mambajao, Camiguin 04.2001 -
High School Diploma -
Bonbon National High School
Bonbon, Catarman, Camiguin Province 04.2001 -
Bonbon Elementary School
Bonbon,Catarman,Camiguin Province 04.2001 -
Skills
Strong Negotiation Skills
Conflict Resolution
Active Listening
Emphaty and Tactfulness
New Hire Training
Teamwork orientation
Timeline
Collection Specialist
Juanhand Corp.
04.2024 - 05.2026
Debt Collection Specialist
SSG Support Service Apac Inc.
11.2023 - 04.2024
Customer Service Representative
Teleperformance
05.2023 - 10.2023
Account Associate
RGS Recovery Management and Collection Services, Inc.
02.2021 - 12.2022
Recruitment Staff
Alorica
04.2018 - 11.2020
Bachelor of Arts - Business Administration
Camiguin Polytechnic State College (CPSC)
04.2001 -
High School Diploma -
Bonbon National High School
04.2001 -
Bonbon Elementary School
04.2001 -