Community Service
CHRISTIAN T. LUAREZ
Sales Associate
General Trias, Cavite
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner. Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Collection Specialist
Personal Collection Direct Selling, Inc
05.2017 - 08.2021
- Maintained detailed records of all collection activities, ensuring compliance with company policies and federal regulations.
- Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
- Achieved timely resolution of delinquent accounts by maintaining open communication lines with clients and diligently following up on payment promises.
- Prepared comprehensive reports analyzing trends in delinquency rates, providing valuable insights to drive decision-making processes at higher levels within the organization.
Housekeeping Personnel
Asia United Bank
10.2015 - 05.2017
- Provided exceptional service during high-occupancy periods, maintaining quality standards despite increased demands.
- Kept public restrooms clean and well-stocked, creating a pleasant experience for all patrons utilizing facilities.
- Handled special requests from guests professionally, ensuring their needs were met promptly with courtesy and care.
- Maintained inventory of supplies and equipment, ordering new items as needed to keep stock levels at appropriate levels.
Sales Associate
REVA/Robinson
02.2015 - 06.2015
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
Sales Associate
LEE COOPER
02.2015 - 06.2015
- Provided exceptional customer service, resulting in numerous positive reviews and repeat business from satisfied clients.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Handled cash transactions accurately, ensuring proper change was given and maintaining balanced registers at the end of each shift.
- Resolved customer complaints professionally, leading to increased trust in the brand and improved long-term client relationships.
Marketing Staff
DMC Advertising Inc.
01.2014 - 07.2014
- Exceeded sales targets by collaborating closely with sales teams to develop effective marketing materials that resonated with potential customers.
- Fostered a culture of continuous learning and development amongst marketing team members, providing regular training sessions and opportunities for skill growth.
- Strengthened client relationships through consistent communication, timely project updates, and exceptional customer service.
Warehouse Assistant
Personal Collection Direct Selling Inc.
12.2012 - 12.2013
- Assisted in formulating warehouse policies and procedures, contributing towards creating a more efficient work environment.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Assisted in reducing warehouse costs by identifying areas for improvement and suggesting cost-saving measures.
- Accelerated order processing times during peak periods through effective time management strategies and prioritizing tasks based on urgency.
Education
Bachelor of Science - Hotel, Motel, And Restaurant Management
Surigao Del Sur State University
Surigao Del Sur, Philippines 01.2008 - 03.2012
Skills
Sales and account management experience, including prospecting, pitching, closing deals, and maintaining client relationshipsundefined
Interests
Travel
Team or individual sports
Facebook/TikTok shop/ live selling
Additional Information
Seminar Workshop On "Newtrends" In Research And Development
Surigao Del Sur State University Campus
Sept, 2006
3rd HRM And Tourism Students Congress
Balanghai Hotel & Convention Center & Dooties Hotel Butuan City
Oct 10, 2010
Excellent Customer Service Global Demand
Surigao Del Sur State University Campus
Aug. 3&10 2011
On The Job Training Solar Food Trip
Cantilan Surigao Del Sur
June-10, 2012- Sept 15, 2012
Journey Towards Pc As A Great Company An Employer Choice
Taft Branch
Feb 10-12, 2013
Housekeeping Nc-Il Training Facilities Managers Inc.
Service Master Philippines
Pmi Bldg.Ubix Compound East Service Road Buli,Muntinlupa City
Timeline
Collection Specialist
Personal Collection Direct Selling, Inc
05.2017 - 08.2021
Housekeeping Personnel
Asia United Bank
10.2015 - 05.2017
Sales Associate
REVA/Robinson
02.2015 - 06.2015
Sales Associate
LEE COOPER
02.2015 - 06.2015
Marketing Staff
DMC Advertising Inc.
01.2014 - 07.2014
Warehouse Assistant
Personal Collection Direct Selling Inc.
12.2012 - 12.2013
Bachelor of Science - Hotel, Motel, And Restaurant Management
Surigao Del Sur State University
01.2008 - 03.2012
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