KYRILL JOHN S. COMBINIDO
Summary
Versatile customer service with9 year's experience in inbound call, administrative support and project management. Proven ability to manage complex tasks, prioritize effectively, and deliver exceptional results in a fast-paced environment. Skilled in Microsoft office, CRM Tools and project management tools. Dedicated to providing and contributing to organizational success.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
DME SERVICE SOLUTIONS
02.2024 - 01.2025
- Inputting and managing data efficiently of the patient
Escalation Representative
IQOR PH
08.2022 - 02.2024
- I worked for T-Mobile Account as an Escalation Representative
- Responsible for managing escalations relating to product and services
- Handling Problem Tickets
- Providing feedback to upper management regarding customer issues
- Help customer understand their bill, process payment, troubleshoot phones that is not working and without service
- Help them activate e-sim, physical sim and how to port out and in numbers
- Led and Mentored a team
- Assistant coach for almost a year
Customer Service Associate
Royal Caribbean International
11.2021 - 08.2022
- Answers inbound telephone calls from travel partners and/or direct guests with an upbeat and friendly disposition
- Strong commitment to customer satisfaction
- Provides general information regarding Royal Caribbean products, services and promotion
- Oversee market research to identify emerging trends, customer needs, and competitor strategies
Senior Associate
WNS Global Services
12.2017 - 11.2021
- Direct interact with customer
- Process insurance and claims
- Help them understand the policies they have
- After2 years, I got promoted as SME
- Assist new hire trainees
Customer Service Representative
Sutherland Global Services
12.2016 - 12.2017
- Respond to customer queries about AT & T services, equipment, promotions, roaming and billings
- Enhance customer needs and recommend appropriate products and rate plans
- Handle customer request for payments, activations, upgrades and other services
- Handle large volume of calls efficiently
Education
Eastern Visayas State University
High School - undefined
Carigara National High School
Carigara, LeyteElementary School - undefined
Hira-an Elementary School
Carigara, LeyteSkills
- Data entry & Management
- Teamwork
- Attention to detail
- Interpersonal Skills
- Work Ethic
- Adaptability
References
Saundra Joy, Villaester Daduya, Operations Manager, 09199930839, WNS GLOBAL SERVICES
Timeline
Customer Service Representative
DME SERVICE SOLUTIONS
02.2024 - 01.2025
Escalation Representative
IQOR PH
08.2022 - 02.2024
Customer Service Associate
Royal Caribbean International
11.2021 - 08.2022
Senior Associate
WNS Global Services
12.2017 - 11.2021
Customer Service Representative
Sutherland Global Services
12.2016 - 12.2017
High School - undefined
Carigara National High School
Elementary School - undefined
Hira-an Elementary School
Eastern Visayas State University
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