KYRILL JOHN COMBINIDO
Customer Service Representative
Carigara
Summary
Versatile customer service with 10 year's experience in inbound call, administrative support and project management. Proven ability to manage complex tasks, prioritize effectively, and deliver exceptional results in a fast-paced environment. Skilled in Microsoft office, CRM Tools and project management tools. Dedicated to providing and contributing to organizational success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
DME SERVICE SOLUTIONS
02.2024 - 02.2026
- Inputting and managing data efficiently of the patient
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
Escalation Representative
IQOR PH
08.2022 - 02.2024
- Responsible for managing escalations relating to product and services
- Handling Problem Tickets
- Providing feedback to upper management regarding customer issues
- Help customer understand their bill, process payment, troubleshoot phones that is not working and without service
- Help them activate e-sim, physical sim and how to port out and in numbers
- Led and Mentored a team
- Assistant coach for almost a year
- Responded to customer inquiries to address concerns and maintain customer satisfaction and loyalty.
Customer Service Associate
Royal Caribbean International
11.2021 - 08.2022
- Answers inbound telephone calls from travel partners and/or direct guests with an upbeat and friendly disposition
- Strong commitment to customer satisfaction
- Provides general information regarding Royal Caribbean products, services and promotion
- Oversee market research to identify emerging trends, customer needs, and competitor strategies
Senior Associate
WNS Global Services
12.2017 - 11.2021
- Direct interact with customer
- Process insurance and claims
- Help them understand the policies they have
- After2 years, I got promoted as SME
- Assist new hire trainees
Customer Service Representative
Sutherland Global Services
12.2016 - 12.2017
- Respond to customer queries about AT & T services, equipment, promotions, roaming and billings
- Enhance customer needs and recommend appropriate products and rate plans
- Handle customer request for payments, activations, upgrades and other services
- Handle large volume of calls efficiently
Education
Bachelor of Science - Secondary Education
Eastern Visayas State University
Carigara, Leyte04-2009
Skills
Data entry & Management
Teamwork
Attention to detail
Adaptability and flexibility
Certification
Virtual Assistant Team
Timeline
Virtual Assistant Team
12-2024
Customer Service Representative
DME SERVICE SOLUTIONS
02.2024 - 02.2026
Escalation Representative
IQOR PH
08.2022 - 02.2024
Customer Service Associate
Royal Caribbean International
11.2021 - 08.2022
Senior Associate
WNS Global Services
12.2017 - 11.2021
Customer Service Representative
Sutherland Global Services
12.2016 - 12.2017
Bachelor of Science - Secondary Education
Eastern Visayas State University