Kyle Cassandra Floresca
Calamba,Philippines
Summary
Bringing a strong foundation in problem-solving and communication, I excel at helping users navigate technical challenges with clarity and patience. My background in customer service and technical troubleshooting ensures efficient and empathetic support. Adaptability and keen attention to user needs allow me to resolve issues effectively while fostering positive user experiences.
Overview
1
1
Language
3
3
years of professional experience
Work History
Technical Support Representative
Simify
Sydney, Australia
05.2025 - Current
- Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely.
- Provided clear and concise step-by-step technical support to guide clients.
- Provided comprehensive support for hardware, software, and network problems, significantly reducing resolution times and boosting productivity.
- Managed customer expectations by communicating clear timelines for issue resolution.
- Maintained a high level of product knowledge to offer expert advice on technical queries.
Customer Service Representative
Nextvas Inc.
Calamba, Philippines
12.2024 - 04.2025
- Managed high-volume telephone calls to resolve customer queries efficiently, contributing to overall service quality.
- Established warm rapport with customers through phone, email, and live chat, enhancing customer satisfaction.
- Established strong connections with customers through effective communication. through courteous, professional communications, fostering positive customer relationships.
- Developed positive interactions with customers through professional communication. with customers through courteous and professional communications.
Food Preparation Staff
Take a Wok
Calamba, Philippines
10.2023 - 10.2024
- Prepare and organise ingredients at shift start to meet anticipated high-demand periods.
- Follow sanitation and safety rules, ensuring a clean, safe environment for food preparation.
- Inspect food and ingredients for freshness, weighing mixtures to ensure accurate cooking measurements.
- Sliced various meats into specified cuts for meal preparation. into specified cuts using strong knife skills.
- Garnish and arrange food items to enhance presentation for customers.
- Maintain a friendly, positive attitude toward customers and fellow team members.
Education
Bachelor of Science - Tourism Management
National University - Laguna
Calamba 2022 - Current
Skills
- Troubleshooting expertise
- Patience and empathy
- Team collaboration
- Product knowledge
- Remote support
- Adaptability
- Technical proficiency
- Problem-solving
- Software troubleshooting
Languages
English
Upper Intermediate
B2
Interests
- Playing Musical Instruments
- Travel and Cultural Exploration
- Playing Musical Instruments
Timeline
Technical Support Representative
Simify
05.2025 - Current
Customer Service Representative
Nextvas Inc.
12.2024 - 04.2025
Food Preparation Staff
Take a Wok
10.2023 - 10.2024
Bachelor of Science - Tourism Management
National University - Laguna
2022 - Current