KRYSTEL JOY MORALES
Antipolo
Summary
Dynamic customer service professional with extensive experience at Ibex Global Solution, excelling in conflict resolution and technical troubleshooting. Proven track record of enhancing customer satisfaction through effective communication and detailed account management. Adept at multi-tasking and adapting to change, consistently delivering exceptional service in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Customer Service, Tech Support, Sales, Collection
Ibex Global Solution
Pasig City
08.2022 - 12.2025
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Troubleshot and resolved customer concerns, improving overall service experience.
- Resolved billing inquiries and payment issues through incoming calls, enhancing customer satisfaction.
- Informed customers about available payment plans, helping them make informed decisions on account management.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Customer Service Representative
Alorica
Cubao Quezon City
08.2021 - 08.2022
- Resolved patient concerns with empathy and professionalism, ensuring satisfaction in fast-paced environment.
- Informed patients about procedures and services offered by healthcare facility, enhancing understanding and engagement.
- Clarified insurance claims and coverage options for patients, facilitating informed decisions.
- Handled sensitive patient data while adhering to privacy regulations and standards.
Customer Service Representative
Concentrix
Ugong Pasig City
04.2019 - 02.2021
- Answered customer inquiries, delivering accurate information on products and services to support informed decisions.
- Handled incoming calls, resolving customer billing questions to enhance satisfaction.
- Maintained knowledge of products and services to support customer needs effectively.
- Documented customer interactions in CRM system to ensure reliable service records.
Education
Bachelor of Science - English
ICCT Colleges
Cainta, Rizal 12-2014
Skills
- CRM proficiency
- Technical troubleshooting
- Product knowledge
- Problem-solving techniques
- Time management
- Adaptability to change
- Attention to detail
- Communication skills
References
- Ariane Joyce Pare, Supervisor, Ibex, 09275036142
- Kenneth Colendres, Supervisor, Ibex, 09664626080
- Niesy Velasquez, Ibex, 09158119618
Additional Information
Own laptop
Power Station
Timeline
Customer Service, Tech Support, Sales, Collection
Ibex Global Solution
08.2022 - 12.2025
Customer Service Representative
Alorica
08.2021 - 08.2022
Customer Service Representative
Concentrix
04.2019 - 02.2021
Bachelor of Science - English
ICCT Colleges