Christian Ranido
Sales Development Specialist
Davao City,NSA
Summary
Dynamic professional with over 8 years of experience in enhancing customer interactions to drive loyalty and sales. Proven ability to leverage effective communication and problem-solving strategies to meet diverse customer needs. Consistent track record of maintaining high levels of customer satisfaction while achieving and exceeding sales targets. Committed to fostering positive relationships that contribute to business growth and success.
Overview
8
8
years of professional experience
1
1
Language
Work History
Sales and Customer Service Representative
Sutherland
05.2022 - 06.2025
- Expert in handling inbound and outbound calls in an account related to telecommunications (AT&T). Processed orders for new and existing customers, processed payment arrangements, processed payments over the phone, provided excellent customer service by suggesting customers how to utilize their service, modified pending or existing orders, retained customers by providing best deals for their service/s
- Helped in making our team to be in a consistent top 1 rank in Sales and Customer Service Experience by bringing in lots of positive surveys and number of sales within a month for internet and cellphone services.
- Expert in utilizing multiple tools within a short period of time
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Implemented upselling techniques to increase average transaction value and drive additional revenue growth.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Enhanced team performance, providing continuous training and support to new and existing representatives.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Contributed to positive team culture, driving motivation and productivity among peers.
- Utilized CRM software for accurate record-keeping and easy access to pertinent client information during calls.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Coordinated with sales team to identify cross-selling opportunities, enhancing overall revenue.
- Increased repeat business by personalizing customer interactions and remembering client preferences.
- Managed high volume of customer calls, maintaining calm and professional demeanor.
Sales and Technical Support
Concentrix
03.2020 - 04.2022
- Expert in handling inbound and outbound calls in a technical account related to modems, routers and, internet. Handled inside sales by pitching our monthly service and newest products to customers.
- Expert in technical analysis by solving multiple tickets/problems within the day
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Proved successful working within tight deadlines and a fast-paced environment.
- Resolved problems, improved operations and provided exceptional service.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Helped in making our team in a consistent top rank by contributing positive surveys and by bringing in more customers.
- Tools used: Citrix Dialer, Avaya Dialer, Outlook, in-house CRM for account utilization, Salesforce
Telemarketer/Appointment Setter
Sixelevan Global Teleservices
01.2017 - 02.2020
- Expert in telemarketing and appointment setting (Client’s type of business/es: digital marketing and mortgage loans)
- Expert in admin tasks, CRM utilization, and lead generation
- Tools used: Salesforce, DialPad, Skype and Yahoo Mail
- Followed up with customers to solicit further sales.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Recorded and updated customer information in online systems.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Provided exceptional customer service by actively listening to clients'' concerns and providing appropriate solutions.
- Recorded contact information of customers and potential customers in internal database.
- Qualified leads and set up customer appointments for outside sales team.
- Built relationships with customers using strong persuasion and active listening skills.
- Completed daily and weekly sales reporting using assigned tools.
- Enhanced sales through the utilization of persuasive communication skills and thorough product knowledge.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Improved overall call quality by adhering to company guidelines and best practices consistently.
- Built rapport with customers to foster long-term relationships and ensure repeat business.
- Developed customized scripts for specific client needs, resulting in higher conversion rates.
- Handled objections skillfully, guiding potential customers towards informed decisions about products or services offered.
Education
Bachelor of Science - Marine Engineering
DMMA College of Southern Philippines
Davao City, Philippines 05.2001 -
Skills
Customer service expertise
Timeline
Sales and Customer Service Representative
Sutherland
05.2022 - 06.2025
Sales and Technical Support
Concentrix
03.2020 - 04.2022
Telemarketer/Appointment Setter
Sixelevan Global Teleservices
01.2017 - 02.2020
Bachelor of Science - Marine Engineering
DMMA College of Southern Philippines
05.2001 -