Kristine Anne Laguardia

• Led team in achieving project goals through effective collaboration and communication.
• Monitored project timelines, ensuring adherence to deadlines and quality standards.
• Ensured smooth operations by maintaining open lines of communication between team members and upper management.
• Monitored and maintained team chemistry by continually reminding team members about common goal and common bond.
• Challenged teammates to get better and work harder by constructively confronting negativity, pessimism and laziness.
• Boosted team morale by organizing team-building activities and fostering a positive work environment.
• Set clear expectations for each member's roles and responsibilities, leading to improved accountability across the board.

• This role involves coaching sales representatives, optimizing sales processes, and driving strategies to meet and exceed sales targets
• Sales Coach will work closely with sales leadership to identify areas for improvement, provide actionable feedback, and ensure that sales strategies align with company goals.
• The Sales Coach is responsible for developing and implementing sales training programs to enhance the performance of sales teams in the cruise industry

• The Workflow Analyst is responsible for analyzing, designing, and optimizing operational reports to enhance visibility into sales data and productivity
• This role involves developing detailed reports that support operational needs, providing insights into sales performance, and identifying opportunities for improving overall productivity.

Event Organization:

• Plan and coordinate engagement events for the Cruise Cluster, ensuring activities align with organizational goals and employee interests.
• Manage logistics, including scheduling, communication, and resource allocation for events involving 300 FTEs.
• Evaluate the success of engagement events and gather feedback to continuously improve future initiatives.

• The Cruise Consultant Specialist is responsible for providing expert guidance and personalized service to guest's seeking cruise vacations. This role involves understanding guest's preferences, recommending suitable cruise options, managing bookings, and ensuring a seamless travel experience from start to finish. The specialist will also stay informed about industry trends and new offerings to deliver exceptional service.
• The Special Services Coordinator plays a key role in managing cabin inventory, creating and overseeing upgrade and downgrade offers, and developing promotional campaigns to enhance guest's experience and optimize booking opportunities. This position requires a detail-oriented individual with strong organizational skills and the ability to work collaboratively across departments to ensure effective service delivery and promotional success.
• The Winback Agent is responsible for maintaining and enhancing guest's loyalty and retention for a cruise line account. This role involves engaging with guest's to address concerns, resolve issues, and offer tailored solutions to ensure continued satisfaction and repeat bookings. The Winback Agent will work closely with clients to understand their needs and provide exceptional service to foster long-term relationships.

• Analyzed competitor offerings to refine sales strategies and improve positioning.
• Educated potential clients on product offerings, demonstrating value proposition and driving interest in company services.

• Assisted customers in navigating product features and resolving issues efficiently.
• Resolved customer complaints promptly, fostering positive relationships and trust within the client base.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Assisted in organizing training sessions and workshops for new employees.
• Supported trainers by preparing instructional materials and resources.
• Managed scheduling of training events, ensuring availability of venues and equipment.