Johneil Hernandez
Bacolod city
Summary
Results-oriented achiever with proven ability to meet / exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
17
17
years of professional experience
Work History
Team Captain
MPower Solutions
08.2021 - 07.2022
- Acted as a support manager for coach to help manage the team while being groomed as a coach.
Lead Manager 3
MPower Solutions
09.2022 - Current
- Qualified leads who had initial conversation with callers that could be converted into closing opportunities.
- Managed inbound and outbound lead pipelines, qualifying prospects and scheduling booked calls for a Home Buying Specialist.
- Optimized lead-tracking processes to improve follow-up efficiency and appointment scheduling accuracy.
- Analyzed lead sources and performance metrics to identify high-performing marketing channels and maximize ROI.
- Collaborated directly with client to align appointment strategies with sales goals and property feasibility.
- Handled client inquiries with professionalism, providing property details and coordinating with agents to deliver a seamless customer experience.
- Helped developed scripts, follow-up templates, and scheduling workflows that increased appointment-setting success rates and reduced no-shows.
Lead manager
MPower Solutions
02.2021 - Current
- Manages the lead by ensuring they are ready for the real estate sale process.
Cold Caller
MPower Solutions
02.2021 - 07.2021
- Calls prospective leads who would consider selling real estate properties and close details with call flow and four pillars. Top agent for 3 months.
Customer Service & Sales agent (Cold Calling)
Focus Direct, Inc
06.2018 - 01.2021
- Handles inquiries, complaint and fix for all home appliance/technician-related issues placed online. Ensures they are attended to timely with utmost customer service with a mix of upselling.
- Also handles account for sales of tech gadgets through cold calling. Aims to get the interest of the prospect by starting a conversation to proposing our promotional product. A follow-up is then secured to increase the chance of closing the sale.
Team Leader
Acquire Asia Pacific Manila
12.2008 - 04.2018
- Drives the team to their growth and aims to exceed company goals specific to Its quality, save rate and efficiency.
Education
Teacher Certificate Program -
Colegio De San Agustin Bacolod
05.2020
Bachelor of Science - Business Administration - Marketing Management
La Consolacion Bacolod
Bacolod City, Province Of Negros Occidental, Philippines05-2019
Bachelor of Science in Commerce - Financial and Management Accounting
Lyceum of the Philippines University - Batangas
03.2007
Skills
- Lead next-level Qualifying
- Customer Service and Sales
- Complaint escalations
- Team management
- Motivation techniques
- Feedback delivery
Accomplishments
Passed LET, September 2022 Licensure Examination in the Philippines
Timeline
Lead Manager 3
MPower Solutions
09.2022 - Current
Team Captain
MPower Solutions
08.2021 - 07.2022
Lead manager
MPower Solutions
02.2021 - Current
Cold Caller
MPower Solutions
02.2021 - 07.2021
Customer Service & Sales agent (Cold Calling)
Focus Direct, Inc
06.2018 - 01.2021
Team Leader
Acquire Asia Pacific Manila
12.2008 - 04.2018
Bachelor of Science in Commerce - Financial and Management Accounting
Lyceum of the Philippines University - Batangas
Teacher Certificate Program -
Colegio De San Agustin Bacolod
Bachelor of Science - Business Administration - Marketing Management
La Consolacion Bacolod
References
Christopher, Villanueva, Team Leader, 09175004770, American Express
Hobby
Bicycling. Home gymming. Flying drones and other RC toys.