Accomplished Inside Sales and Lead Generation Specialist with 6+ years of experience who consistently exceeded KPIs by converting cold leads into loyal clients. Booked hundreds of high-quality appointments, supported revenue growth across insurance, credit repair, disability benefits, debt settlement, customer service and auto warranty sectors. Streamlined CRM workflows, delivered exceptional customer satisfaction in every campaign. Earned recognition for reliability, speed and performance
Hi, I’m
Kristine Gamas
Inside Sales Representative | Lead Generation Specialist
Cabadbaran, Province Of Agusan Del Norte
Summary
Overview
11
years of professional experience
4
years of post-secondary education
Work History
Outsourcing (US Clients)
Appointment Setter
03.2025 - 12.2025
Job overview
- Demonstrated exceptional multitasking abilities by managing multiple calendars simultaneously while handling incoming calls from potential clients.
- Converted 50% of cold leads into warm prospects for the sales team.
- Executed 5-7 deals a week for the successful transferred prospects.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
- Trained and mentored new appointment setters, helping the team achieve higher conversion rates.
RMS COLLECT PHILS. INC an IQOR COMPANY
Customer Service Representative
10.2022 - 03.2025
Job overview
- Provided support for Walmart customer inquiries, including order tracking, billing, returns, replacement and refunds.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Six Eleven Global Services
Lead Generation Specialist (Home & Auto Insurance)
10.2019 - 11.2021
Job overview
- Initiated contact with prospects and conducted follow-up calls to garner information and qualify leads.
- Adapted quickly to evolving market conditions or company priorities by adjusting lead generation strategies when necessary.
- Served as key team top member in development of new client pipeline, resulting in 80% sales profit increase.
- Achieved consistently weekly conversion targets.
PAYMAYA
Brand Ambassador
12.2017 - 04.2020
Job overview
- Promoted mobile payment application and educated users about features.
- Contributed more sales through effective collaboration with store staff to promote products in high-traffic areas
- Executed promotional campaigns to drive brand awareness and sales.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
Amesco Drug Corporation
Pharmacy Assistant
01.2015 - 01.2016
Job overview
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Collaborated with healthcare professionals to provide seamless patient care, addressing inquiries regarding medications and dosages.
- Facilitated effective communication between team members, fostering a collaborative work environment within the pharmacy.
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
Education
University of MindanaoDavao City, Province Of Davao Del Sur, Philippines
Bachelor of Science from Social Work
01.2013 - 03.2017
University Overview
Skills
B2B/B2C Lead Generation & Prospecting
Timeline
Appointment Setter
Outsourcing (US Clients)
03.2025 - 12.2025
Customer Service Representative
RMS COLLECT PHILS. INC an IQOR COMPANY
10.2022 - 03.2025
Lead Generation Specialist (Home & Auto Insurance)
Six Eleven Global Services
10.2019 - 11.2021
Brand Ambassador
PAYMAYA
12.2017 - 04.2020
Pharmacy Assistant
Amesco Drug Corporation
01.2015 - 01.2016
University of Mindanao
Bachelor of Science from Social Work
01.2013 - 03.2017