KRISTIAN BERNARD RITO
NOC Analyst
Biñan
Summary
Detail-oriented NOC Analyst with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 1 support knowledge.
Overview
5
5
years of professional experience
10
10
years of post-secondary education
Work History
Tier 1 NOC Analyst
Cloudstaff
10.2022 - Current
- Reduced network downtime by proactively monitoring and troubleshooting system issues.
- Improved incident response times by streamlining the communication process within the team.
- Increased customer satisfaction by providing prompt technical support for reported incidents and service requests.
- Collaborated with cross-functional teams to resolve complex network issues, ensuring minimal disruption to endusers.
Technical Support Staff
MIESCOR
04.2021 - 09.2022
- Windows 10 Support
- Lan Design And Implementation
- Troubleshooting LAN connections through out Meralco Branches and Sectors
- Level 1 support for CISCO IP phones
- Level 1 support for CCTV Cameras
- DeplDeployment of MERAKIAPs(with coordination with PLDT)
- Hardware / Software Installation and troubleshooting
- Installation of printers
- Migrating / upgrading all Windows 7 computers and laptops into Windows 10 with in the Meralco Business Centers and Sectors
Technical Support Intern MIS Department
Shin - Etsu Magnetics Phillipines
03.2020 - 05.2020
- Troubleshooting technical issues.
- Identifying hardware and software solutions.
- Diagnosing and repairing faults.
- Speaking to customers to quickly get to the root of their problem.
- Replacing or repairing the necessary parts.
- InsInstalling and conöguring hardware and software.
Education
Bachelor of Science - Computer Engineering
Trimex Colleges
Binan, Province Of Laguna, Philippines 05.2015 - 06.2020
High School Diploma -
Biñan National Highschool
Binan, Province Of Laguna, Philippines 05.2015 - 04.2020
Skills
Team Player
Analytical Skills
Remote Support
Ticket management
Network configuration
Languages
English
Filipino
References
- Sari D. Adan, Technical Support Analyst, MIESCOR, 0969038045
- Jhun Magboo, QA / QC Supervisor, Warren and Brown Fiber Technology Philippine, 0931114465
Affiliations
- Iskolar ng Biñan
- Institute of Computer Engineers of the Philippines (Students Edition)
- Society of Computer Engineering Students (SCoPES)
Timeline
Tier 1 NOC Analyst
Cloudstaff
10.2022 - Current
Technical Support Staff
MIESCOR
04.2021 - 09.2022
Technical Support Intern MIS Department
Shin - Etsu Magnetics Phillipines
03.2020 - 05.2020
Bachelor of Science - Computer Engineering
Trimex Colleges
05.2015 - 06.2020
High School Diploma -
Biñan National Highschool
05.2015 - 04.2020
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