Kristian Bernard Rito
NOC Analyst
Binan, Province Of Laguna
Summary
Professional with strong background in network operations and monitoring. Known for expertise in troubleshooting, incident management, and system analysis. Highly dependable team player with focus on achieving optimal results and adapting to evolving needs. Skilled in network protocols, system performance tuning, and maintaining operational stability. Recognized for excellent problem-solving abilities and effective communication skills.
Overview
5
5
years of professional experience
Work History
Tier 1 NOC Analyst
Cloudstaff
10.2022 - Current
- Collaborated with vendors to address hardware or software-related issues effectively.
- Improved incident response times by streamlining the communication process within the team.
- Reduced network downtime by proactively monitoring and troubleshooting system issues.
- Identified potential security threats through continuous monitoring of network traffic, mitigating risks in a timely manner.
- Monitored network hardware operations to evaluate proper configuration.
Technical Support Staff
MIESCOR
04.2021 - 09.2022
- Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
- Elevated client trust and confidence by providing clear explanations of complex technical concepts.
- Troubleshooting LAN connections through out Meralco Branches and Sectors
- Level 1 support for CISCO IP phones
- Lan Design And Implementation
- Level 1 support for CCTV Cameras
Technical Support Intern MIS Department
Shin-Etsu Magnetics Philippines
03.2020 - 05.2020
- Enhanced customer satisfaction by providing timely and accurate technical support for their issues.
- Supported system upgrades or migrations while minimizing downtime for end-users through careful planning and execution of tasks.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Tested new software and hardware prior to deployment.
Education
Bachelor of Science - Computer Engineering
Trimex Colleges
Binan, Province Of Laguna, Philippines 04.2001 -
Skills
Network troubleshooting
System monitoring
Ticketing systems
Problem resolution
Network monitoring
Teamwork and collaboration
Network support
Problem-solving abilities
Technical support
Timeline
Tier 1 NOC Analyst
Cloudstaff
10.2022 - Current
Technical Support Staff
MIESCOR
04.2021 - 09.2022
Technical Support Intern MIS Department
Shin-Etsu Magnetics Philippines
03.2020 - 05.2020
Bachelor of Science - Computer Engineering
Trimex Colleges
04.2001 -
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