Krishenne Imma Fernandez
Zamboanga City, Province Of Zamboanga Del Sur
Summary
Developed exceptional customer service and account management skills in fast-paced banking environment. Demonstrates strong attention to detail and effective communication abilities, ensuring efficient and accurate account handling. My expertise in data entry and problem-solving, coupled with a knack for improving efficiency, has significantly boosted client satisfaction and operational accuracy. Seeking to transition into new field where these skills can drive positive outcomes and customer satisfaction.
Overview
6
6
years of professional experience
Work History
New Accounts Specialist
Philippine Bank of Communications
11.2017 - 03.2022
- Enhanced customer satisfaction by efficiently opening new accounts and addressing client inquiries.
- Managed a high volume of daily transactions accurately, ensuring deadlines were met without sacrificing attention to detail or quality of work.
- Organized and managed large amounts of datas, information, files, tasks, and schedules
- Collaborated with colleagues to cross-sell additional banking services, increasing overall revenue.
- Coordinated with other departments to resolve complex customer issues quickly and effectively, improving overall client satisfaction ratings.
Accounts and Billing Customer Service Representati
Intelenet Global Philippines, Inc.
06.2016 - 08.2017
- Streamlined billing processes for improved efficiency and reduced errors.
- Monitored delinquent accounts and initiated collections actions when necessary, recovering outstanding balances while maintaining positive customer relationships.
- Updated customer records with accurate billing information, preventing future disputes and delays in payment processing.
- Reconciled discrepancies between billed amounts and actual charges, improving overall accuracy of invoices.
- Efficiently managed high-volume workloads under tight deadlines, consistently meeting performance expectations without sacrificing quality or attention to detail.
Education
Bachelor of Science - Accounting Technology And Management Accounting
Ateneo De Zamboanga University
Zamboanga City, Province Of Zamboanga Del Sur, Philippines03-2016
Skills
- Data entry proficiency
- Proficient in Microsoft Office Applications and Google Suite Apps
- Self-initiative and able to work with minimal supervision
- Account verification and reconciliation
- Customer care experience
- Banking operations
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Organizational skills
Timeline
New Accounts Specialist
Philippine Bank of Communications
11.2017 - 03.2022
Accounts and Billing Customer Service Representati
Intelenet Global Philippines, Inc.
06.2016 - 08.2017
Bachelor of Science - Accounting Technology And Management Accounting
Ateneo De Zamboanga University
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