Kathleen Soriano Javier
Baguio City
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Branch Service Officer
Philippine Bank of Communications
Baguio City
3 2021 - 1 2022
- I've demonstrated ability to perform officer duties such as accepting deposits, withdrawals, checks deposit, opening new accounts for clients, progress reports for upper management and processing client requests.
- Collaborated with other departments to ensure seamless delivery of services, improving overall customer experience.
Junior Clerk/ Branch Service Associate
Philippine Bank of Communications
Baguio City
6 2016 - 3 2021
- Managed teller line operations, ensuring accurate cash handling procedures were followed at times
- Continuously updated knowledge of banking products and services, ensuring accurate and current information was provided to clients
Administrative Secretary
Academia De Sophia International
Baguio City
2015.11 - 4 2016
- Enhanced office efficiency by organizing and maintaining accurate filing systems
- Ensured compliance with company policies and procedures through diligent attention in all tasks performed
- Safeguarded sensitive information by implementing strict confidentiality protocols in handling of documents and communications
Guest Service Associate
Crown Legacy Hotel
Baguio City
2014.11 - 2015.07
- Assisted guests with booking reservations, resulting in higher occupancy rates
- Enhanced guest satisfaction by addressing inquiries and resolving issues promptly
- Managed front desk operations, ensuring smooth and pleasant guest experience
- Coordinated with housekeeping staff to ensure timely room availability for incoming guests
Administrative Aide (Job Order)
TESDA Pangasinan
Lingayen Pangasinan
2012.05 - 2014.03
- Enhanced team productivity with thorough record-keeping and timely correspondence management.
- Maintained confidentiality of sensitive information while managing files, records, and communications diligently.
Education
Bachelor of Science Major in Hotel and Restaurant, Resort Management -
Saint Louis University
Baguio City 2006.06 - 2010.03
Skills
Microsoft Office
Administrative and Office Support
Adaptability and Flexibility
Attention to Detail
Time Management
Work Prioritization
National Competency
12010402018943, 10/26/12, Front Office Services NC II
Personal Information
- Age: 35
- Date of Birth: 08/25/89
- Gender: Female
- Nationality: Filipino
- Marital Status: Married
- Religion: Roman Catholic
Height
160.06 cm
Weight
70 kg
References
- Brian John P. Dugay, 0915 606 9246, Branch Manager, Philippine Bank of Communications
- Maurice John D. Dinulong, 0925 859 1780, Regional Head Officer, China Bank Savings
- Romeo E. Javier, 0916 303 1725
Training
- 02/23/21, Servant Leadership
- 03/23/21 - 03/25/21, Effective Business Communications (speaking & writing)
- 04/27/21, Effective Employee Discipline and Grievance Management in the Workplace.
- 03/11/21 - 03/18/21, Signature Verification and Counterfeit Detection Training
- 08/04/20 - 12/18/20, Staff Development Program (SDP)
- 11/10/18, Signature Verification and Counterfeit Detection Training
- 06/11/20, Money Laundering Terrorist Financing Prevention Program (MTPP)
- 12/02/17, Anti-Money Laundering Training
- 09/24/16, Product Briefing and PL Releasing Process
- Signature Verification and Counterfeit Detection Seminar
Timeline
Administrative Secretary
Academia De Sophia International
2015.11 - 4 2016
Guest Service Associate
Crown Legacy Hotel
2014.11 - 2015.07
Administrative Aide (Job Order)
TESDA Pangasinan
2012.05 - 2014.03
Bachelor of Science Major in Hotel and Restaurant, Resort Management -
Saint Louis University
2006.06 - 2010.03
Branch Service Officer
Philippine Bank of Communications
3 2021 - 1 2022
Junior Clerk/ Branch Service Associate
Philippine Bank of Communications
6 2016 - 3 2021
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