Krisana Estaura
Imus
Summary
Virtual Assistant with expertise in e-commerce operations, managing daily tasks for multiple dropshipping stores. Successfully processed high-volume orders while enhancing workflows, achieving a 15% reduction in processing time. Detail-oriented and organized, equipped with strong communication skills for supplier coordination and customer support.
Overview
9
9
years of professional experience
Work History
Virtual Assistant — E-commerce Operations
FashionDrops Inc.
06.2021 - Current
- Manage daily operations across two dropshipping stores specializing in fashion accessories and apparel, processing 40–60 orders/day.
- Communicate regularly with suppliers to confirm stock availability, expedite shipments, and resolve order issues.
- Maintain and update product listings, including descriptions, pricing, and images for over 500 SKUs.
- Monitor order statuses and tracking information, ensuring customers receive timely updates.
- Identify inefficiencies in workflows and propose improvements that reduced order processing time by 15%.
- Provide support for customer inquiries related to orders, returns, and shipping.
- Collaborate with the team to implement new software tools for order management.
E-commerce Virtual Assistant
TrendStyle Co.
01.2019 - 05.2021
- Supported a dropshipping store focused on women’s fashion with approximately 30 daily orders.
- Handled order processing using Shopify and third-party supplier panels.
- Created and optimized product pages to improve SEO and conversion rates.
- Maintained detailed records of supplier communications and shipment tracking.
- Assisted with inventory management and supplier negotiations.
- Reported daily sales and operational metrics to store managers.
- Participated in weekly strategy meetings to discuss process improvements.
Assistant Manager — Online Store Operations
UrbanWear Shop
Shanghai
03.2017 - 12.2018
- Oversaw daily order management for a multi-category dropshipping store averaging 20 orders/day.
- Coordinated with suppliers across China and overseas to ensure timely stock updates and shipping schedules.
- Resolved customer service escalations for order-related issues, enhancing customer satisfaction.
- Updated product listings, ensuring accuracy of pricing and promotional information to improve customer experience.
- Trained new virtual assistants on store processes and systems.
Education
Bachelor of Business Administration -
University of The Philippines
Diliman, Quezon City01-2016
Skills
- Dropshipping operations
- Order Management
- Supplier Coordination
- Product Listing
- Inventory Updates
- AliExpress Dropshipping
- Oberlo
- Shopify
- WooCommerce
- Supplier communication
- E-commerce platforms
- Listing optimization
- Customer Service Support
- Order management
- Supplier Dashboards
- Workflow Improvement
- System Optimization
- Inventory control
- Sales reporting
- Reporting
- Data analysis
- Process optimization
- Dashboard Navigation
- Supplier Panel Navigation
- ShipStation
- AfterShip
- Trello
- Slack
- Google Workspace
- Zendesk
- Time Management
- Multitasking
- Team collaboration
- Problem solving
- Attention to detail
- Effective communication
- Training
- Report generation
- Document management
- Training
- Report generation
- Problem-solving
- Document management
Availability
Available full-time, Monday through Sunday. Flexible working hours with immediate responsiveness during business hours.
References And Portfolio
Available upon request. Sample product listings and order reports can be provided.
Timeline
Virtual Assistant — E-commerce Operations
FashionDrops Inc.
06.2021 - Current
E-commerce Virtual Assistant
TrendStyle Co.
01.2019 - 05.2021
Assistant Manager — Online Store Operations
UrbanWear Shop
03.2017 - 12.2018
Bachelor of Business Administration -
University of The Philippines