Kirk Derick Rapi
Customer Service Representative
Camarines Sur
Summary
Diligent and customer-focused professional with over 3 years of experience in customer service, collections, and healthcare support. Proven track record of exceeding customer satisfaction goals by consistently delivering exceptional service, efficiently addressing concerns, and ensuring a positive customer experience. Strong communication and problem-solving skills in written and verbal interactions. Experienced in negotiating payment plans and coordinating collections efforts while maintaining positive relationships. Highly organized, detail-oriented, and committed to contributing to the success of a reputable organization.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Customer Service Representative (Healthcare)
Concetrix
Naga City
05.2024 - Current
- Managed approximately 30-40 incoming calls, emails and faxes per day from customers.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative (Collector)
Innovative Venture & Finance Corporation
Naga City
12.2020 - 01.2024
- Delivered exceptional customer service and support, ensuring client satisfaction and retention.
- Managed collections and resolved customer inquiries, maintaining a professional and positive rapport.
- Effectively communicated with clients to address concerns, provide solutions, and support financial processes.
Intern
Development Bank of the Philippines
01.2020 - 03.2020
- Gained hands-on experience in administrative tasks and document management.
- Assisted in organizing and maintaining records, ensuring efficient office operations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Education
BSBA - Business Management
Ateneo De Naga University
Naga City, PH 06.2015 - 08.2020
Skills
- Exceptional customer service and support
- Product knowledge
- Document management
- Credit investigation
- Debt tracking and management
- Loan processing
- Risk mitigation
- Microsoft Office applications (Word, Excel, etc)
- Compliance with company policies
- Effective communication skills
- Collaboration with colleagues
- Problem-solving
- Active listening
Timeline
Customer Service Representative (Healthcare)
Concetrix
05.2024 - Current
Customer Service Representative (Collector)
Innovative Venture & Finance Corporation
12.2020 - 01.2024
Intern
Development Bank of the Philippines
01.2020 - 03.2020
BSBA - Business Management
Ateneo De Naga University
06.2015 - 08.2020
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