Shania Therese Sabuero
Las Pinas, Metro Manila
Summary
I am a hardworking and passionate job seeker with the dedication to achieve excellence in every role I take and ready to grow and help the company's goals.
Overview
3
3
years of professional experience
Work History
Customer Service Representative (Healthcare)
Sagility
04.2023 - 01.2025
- Handling inquiries of the provider or their representative about the claims that they render to the member's insurance.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved provider's complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both providers and the company alike.
Lazmall Costumer Representative
FLY Racing
01.2023 - 04.2023
- Responded to customer inquiries for products, services, and complaints.
Bank Teller
Metrobank
04.2022 - 09.2022
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
HR Assistant
Arlee’s Bread House, Inc.
11.2021 - 01.2022
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Screened applicant resumes and coordinated both phone and in-person interviews.
Education
Bachelor of Science - Information Technology
ABE International Business College And Accountancy
Las Pinas, Metro Manila, Philippines05-2019
Skills
- Excellent verbal and written communication skills
- Ability to multitask
- Able to adapt to a changing environment
- Can collaborate within a team
- Know how to prioritize tasks and managed time effectively
- Basic computer skills
Accomplishments
Sagility - Alpha Player for January 2024
Timeline
Customer Service Representative (Healthcare)
Sagility
04.2023 - 01.2025
Lazmall Costumer Representative
FLY Racing
01.2023 - 04.2023
Bank Teller
Metrobank
04.2022 - 09.2022
HR Assistant
Arlee’s Bread House, Inc.
11.2021 - 01.2022
Bachelor of Science - Information Technology
ABE International Business College And Accountancy
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