KIMBERLY PORRAS
Branch Operations Officer
Bacolod City
Summary
Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills.
Overview
6
6
years of professional experience
13
13
years of post-secondary education
Work History
Branch Operations Officer
Producers Savings Bank Corporation
Murcia
07.2019 - Current
- Reviewed new accounts for required documentation.
- Conducted branch management and oversight of market area.
- Developed and implemented strategies to deliver quality customer service.
- Monitored performance and completed appraisals for direct reports.
- Balanced daily cash and ATM, immediately documenting inaccuracies.
- Maintained friendly and professional customer interactions.
- Submitted loan applications to underwriter for verification and recommendation.
- Examined customer loan applications for loan approvals and denials.
ESL Teacher
SINCEWIN
Bacolod
08.2018 - 01.2019
- Educated students in basics of English grammar and conversational speaking.
- Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
- Gave one-on-one attention to each student while maintaining overall focus on entire group.
Customer Service Representative
Teletech
Bacolod City
05.2017 - 08.2018
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
Education
Bachelor of Science - Business Administration And Management
North Negros College
Cadiz City 06.2012 - 04.2017
High School Diploma -
Holy Infant Academy
Cadiz City 06.2008 - 03.2012
Beatriz D. Tupas Memorial Elementary School
Iloilo City 06.2003 - 03.2008
Skills
Familiar with account coding
Business development expertise
Cash handling expertise
Reporting familiarity
Customer service awareness
Marketing
Team Player
Timeline
Branch Operations Officer
Producers Savings Bank Corporation
07.2019 - Current
ESL Teacher
SINCEWIN
08.2018 - 01.2019
Customer Service Representative
Teletech
05.2017 - 08.2018
Bachelor of Science - Business Administration And Management
North Negros College
06.2012 - 04.2017
High School Diploma -
Holy Infant Academy
06.2008 - 03.2012
Beatriz D. Tupas Memorial Elementary School
06.2003 - 03.2008