KIMBERLY KYLIE CENTENO
CITY OF MALOLOS,BUL
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through three years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
10
10
years of professional experience
Work History
Administrative Officer II
Department Of Education
Longos, Calumpit, Bulacan
01.2021 - Current
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
- Contributed to successful projects by providing essential administrative support and resource management.
- Improved communication within the organization through regular updates on policies, procedures, and key events.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Created, prepared, and delivered reports to various departments.
- Cultivated strong professional relationships with external stakeholders such as clients, suppliers, partners, or regulatory bodies.
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
High School Teacher
St. Clement Academy
Santissima Trinidad, City Of Malolos, Bulacan
02.2017 - 03.2020
- Established a positive classroom environment by setting clear expectations and fostering open communication between students and teachers.
- Participated in ongoing professional development opportunities to stay current on educational trends and enhance teaching abilities further.
- Created engaging lesson plans, fostered culture of discovery and provided well-organized classroom structure to help students succeed in program.
- Managed classroom resources efficiently, ensuring that all necessary materials were readily available for lessons and activities.
Customer Assistant Officer
Waltermart Supermarket
Guiguinto, Province Of Bulacan
04.2016 - 10.2016
- Improved customer retention rates by providing personalized assistance tailored to individual needs and preferences.
- Implemented feedback from customers to inform improvements in product offerings and service delivery methods.
- Managed difficult situations with professionalism, working towards mutually beneficial resolutions for both customers and the organization.
- Recommended changes in process and procedures based on customer feedback.
- Maintained open lines of communication with external and internal customers.
- Collaborated with team members to develop new strategies for enhancing overall customer experience.
- Streamlined the complaint handling process for increased efficiency and improved resolution times.
- Created a positive work environment that fostered collaboration among team members in order to achieve common objectives.
- Handled high call volumes effectively, prioritizing tasks based on urgency and importance level.
Elementary School Teacher
Blessed Saviour Christian Academy
Vista Verde North, Kaybiga, Caloocan
07.2015 - 03.2016
- Created lesson plans to correlate with state curriculum standards and devised educational programs to meet educational objectives.
- Evaluated and assessed student progress regularly, providing constructive feedback and adapting teaching methods accordingly.
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
- Established a positive classroom environment through effective classroom management strategies, fostering respect and cooperation among students.
- Communicated effectively with parents and guardians, maintaining open lines of communication regarding student progress and addressing concerns as needed.
Customer Assistant
Super Shopping Market Inc.
Marilao, Province Of Bulacan
04.2014 - 11.2014
- Maintained a clean and organized store environment, promoting an inviting atmosphere for customers.
- Processed returns and exchanges efficiently, minimizing wait times for customers.
- Managed multiple tasks simultaneously while maintaining composure under pressure from busy store traffic.
- Built strong relationships with customers by providing personalized recommendations and attentive service.
- Supported promotional events by setting up displays and engaging customers in product demonstrations.
- Communicated effectively with customers to address inquiries about products, services, or store policies.
- Improved customer satisfaction by addressing and resolving complaints promptly and professionally.
- Handled cash transactions accurately while adhering to company security protocols.
- Assisted customers in locating desired items, ensuring a positive shopping experience.
- Provided exceptional service by maintaining a thorough knowledge of products, services, and store policies.
- Contributed to team success by consistently meeting or exceeding sales targets.
- Collaborated with colleagues to ensure seamless customer service during high-traffic periods.
- Participated in regular inventory checks, assisting with restocking merchandise as needed.
- Delivered timely responses to customer inquiries via phone or email communication channels.
- Coordinated with other departments to resolve any issues affecting the customer experience.
- Streamlined the checkout process for faster transactions, enhancing overall customer experience.
Education
Bachelor of Science - Home Economics
Bulacan State University
City Of Malolos, Province Of Bulacan03.2014
Skills
- Office Management
- Scheduling and calendar management
- Records Management
- Documentation and control
- Payroll and budgeting
- Personnel Management
- Database Management
- Administrative Support
- Microsoft Excel
- Computer Skills
- Data Entry
- Bookkeeping
- Purchase orders organization
Timeline
Administrative Officer II
Department Of Education
01.2021 - Current
High School Teacher
St. Clement Academy
02.2017 - 03.2020
Customer Assistant Officer
Waltermart Supermarket
04.2016 - 10.2016
Elementary School Teacher
Blessed Saviour Christian Academy
07.2015 - 03.2016
Customer Assistant
Super Shopping Market Inc.
04.2014 - 11.2014
Bachelor of Science - Home Economics
Bulacan State University