Summary
Overview
Work History
Education
Skills
Timeline
Languages
Home
Training
Personal Information
Summaryofqualification
Home
Training
Personal Information
Hi, I’m

Khendy de Padua

Pontevedra
Khendy de Padua

Summary

Motivated, dedicated, and creative individual seeking a challenging position that fosters growth and development. Capable of working autonomously, I am determined, efficient, and possess strong oral and written communication skills. Thriving under pressure, I am highly organized, flexible, and proficient in MS Word, Excel, and PowerPoint. Committed to delivering exceptional customer service and support, I excel in utilizing best practices to address customer needs. As an organized and dedicated Administrative Assistant, I have a proven track record of providing exceptional service in fast-paced environments. With keen attention to detail and strong decision-making skills, I effectively manage multiple tasks concurrently. My self-motivated work ethic enables me to perform effectively both independently and collaboratively.

Overview

8

Customer/Technical Service and Admin Experience

1
Language

Work History

Gethsemane Baptist Church

Administrative Secretary
11.2023 - Current

Job overview

  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Mastered multi-tasking abilities by effectively prioritizing and managing concurrent projects to ensure timely completion of all assigned tasks.
  • Enhanced office efficiency by organizing and maintaining filing systems, managing correspondence, and scheduling appointments.

iQor Bacolod

Trainer OIC
01.2017 - 03.2019

Job overview

  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Mentored new hires, resulting in stronger staff development and increased productivity.

Teleperformance

Customer/Technical Support Service Representative
01.2015 - 01.2017

Job overview

  • Balanced multiple incoming requests via phone calls, emails, or chat messages, prioritizing effectively based on urgency or complexity of each issue.
  • Implemented innovative solutions for recurring issues, minimizing downtime for customers.
  • Coordinated with other departments as needed for escalated cases, streamlining the resolution process for clients.
  • Managed high call volumes while maintaining quality service and professionalism under pressure.

RRL Contact Solutions

Lead Generation Specialist
01.2013 - 04.2015

Job overview

  • Collaborated with sales teams to ensure accurate lead tracking and timely follow-ups, enhancing overall customer experience and satisfaction.
  • Utilized data analysis tools to identify trends and patterns in lead behavior, making strategic adjustments to marketing efforts accordingly.
  • Implemented a CRM system to streamline lead management processes, resulting in improved organization and increased efficiency.
  • Managed multiple lead generation channels simultaneously, ensuring consistent results across all platforms.

Pontevedra Emergency Rescue Unit

Rescue Volunteer
09.2011 - 01.2012

Job overview

  • Contributed to team efficiency by maintaining clean, organized, and stocked ambulances for optimal readiness at all times.
  • Assessed patient stability, scene safety and communicated nature of injury or illness to treatment team.

Teletech

Customer Service Representative
1 2010 - 04.2010

Job overview

  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.

Education

La Carlota City College
, La Carlota City, Negros Occidental

Bachelors of Arts from English Language Studies
01.2020 - 1 2023

University Overview

  • Supreme Student Republic, Liberal Arts Representative (A.Y. 2022-2023, 2023-2024)
  • Student Teaching Intern, Pontevedra National High School-Senior High School, Completed (2024)
  • Student Office Intern, La Carlota City Budget Office, Completed (2024)

University of St. La Salle
, Bacolod, Negros Occidental

Bachelor of Science from Hospitality Management
01.2005 - 1 2007

Pontevedra National High School
, Pontevedra, Negros Occidental

Secondary Education
01.2001 - 1 2005

Pontevedra South Elementary School
, Pontevedra, Negros Occidental

Elementary Education
01.1995 - 1 2001

Skills

File Management/Document Preparation

Timeline

Administrative Secretary

Gethsemane Baptist Church
11.2023 - Current

La Carlota City College

Bachelors of Arts from English Language Studies
01.2020 - 1 2023

Trainer OIC

iQor Bacolod
01.2017 - 03.2019

Customer/Technical Support Service Representative

Teleperformance
01.2015 - 01.2017

Lead Generation Specialist

RRL Contact Solutions
01.2013 - 04.2015

Rescue Volunteer

Pontevedra Emergency Rescue Unit
09.2011 - 01.2012

University of St. La Salle

Bachelor of Science from Hospitality Management
01.2005 - 1 2007

Pontevedra National High School

Secondary Education
01.2001 - 1 2005

Pontevedra South Elementary School

Elementary Education
01.1995 - 1 2001

Customer Service Representative

Teletech
1 2010 - 04.2010

Languages

English
Bilingual or Proficient (C2)

Home

034 432 6397

Training

Call Center Training-100 hours TESDA Finishing Course, Star of Asia, Doll Building, 6th St. Lacson, Bacolod City, Negros Occidental, 6100

Personal Information

  • Age: 34
  • Place of Birth: Bacolod City, Negros Occidental
  • Date of Birth: 12/31/88
  • Gender: Female
  • Nationality: Filipino
  • Marital Status: Single

Summaryofqualification

  • Can work with minimum supervision
  • Determined and efficient
  • Proficient in oral and written communication skills
  • Has an ability to function well under pressure
  • Organized and flexible
  • Computer literate (MS Word, Excel and Powerpoint)

Home

034 432 6397

Training

Call Center Training-100 hours TESDA Finishing Course, Star of Asia, Doll Building, 6th St. Lacson, Bacolod City, Negros Occidental, 6100

Personal Information

  • Age: 34
  • Place of Birth: Bacolod City, Negros Occidental
  • Date of Birth: 12/31/88
  • Gender: Female
  • Nationality: Filipino
  • Marital Status: Single
Khendy de Padua