Summary
Overview
Work History
Education
Skills
Timeline
Generic
Kharl Dehvon  Manalop

Kharl Dehvon Manalop

BPO Professional
Davao City

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience
4
4
years of post-secondary education

Work History

Customer Service Subject Matter Expert

VXI Global Holdings
Davao City
12.2022 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Take escalated Supervisor and Manager Callbacks
  • Realtime support.
  • Create action plans to get 100% attainment in all metrics.
  • Act as team leader whenever the supervisor is not around.
  • Responsible in product and process knowledge.
  • Conducts weekly chat segmentations to make sure all members of the team are aligned with the process and quality guidelines.

Chat Support Representative

VXI Global Holdings
Davao City
12.2022 - 04.2023
  • Cultivated relationships with new customers and maintained good partnerships with existing clients.
  • Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
  • Responded to customer inquiries and provided accurate information about products and services via live chat.
  • Developed exemplary writing skills through continued correspondence with upwards of Number customers per day.
  • Monitored customer conversations and provided timely, knowledgeable assistance.
  • Documented all customer information accurately in computer system, providing dated notes for future reference.
  • Asked open-ended questions to determine which products or services would be best fit for customer's needs.
  • Researched customer inquiries to provide accurate and up-to-date information.
  • Worked closely with each customer to carefully resolve issues within timely fashion.
  • Remedied issues quickly and within parameters of company-mandated policies and procedures.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Responded proactively and positively to rapid change.
  • Sought ways to improve processes and services provided.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Assisted customers in their questions about business formations by working with different government agencies across all state in the United States of America.

Employee Engagement Manager

Alorica Philippines
Davao City
08.2021 - 12.2022
  • Promoted harmonious working climate to boost morale and productivity.
  • Promoted employee welfare by maintaining proper protocols throughout investigations and disciplinary procedures.
  • Answered management and employee questions, interpreted contracts and resolved issues.
  • Helped the company in retaining possible attrition by conducting a temp check in each employee who showed signs of resignation.
  • Conducts exit interview to all exit employees to ask for the things that the company can develop more.

Advanced Technical Support Specialist

Alorica Philippines
Davao City
08.2020 - 08.2021
  • Managed equipment upgrades, programming adjustments and billing information for customers.
  • Responded to customer inquiries and provided technical assistance over phone.
  • Troubleshoot home security automation devices such as Indoor and out door cameras, doorbell cameras, Thermostats, garage door controllers etc.

Technical Support Representative

Alorica Philippines
Davao City
01.2020 - 08.2020
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Documented support interactions for future reference.
  • Researched product and issue resolution tactics to address customer concerns.
  • Monitored systems in operation and quickly troubleshot errors.
  • Troubleshoot home and security devices such as door and window sensors, water sensors, motion detectors etc.
  • Provided basic troubleshooting steps to customers to ensure that their home security devices are functioning properly.

Education

Bachelor Of Science In Psychology - Guidance And Counseling

University of Mindanao
Davao City
10.2015 - 11.2019

Skills

Report preparation

Complaint resolution

Sales expertise

Recordkeeping strengths

Technical Support

Professional telephone demeanor

Service standard compliance

Creative problem solving

Account management

Administrative support

Money handling abilities

Timeline

Customer Service Subject Matter Expert

VXI Global Holdings
12.2022 - Current

Chat Support Representative

VXI Global Holdings
12.2022 - 04.2023

Employee Engagement Manager

Alorica Philippines
08.2021 - 12.2022

Advanced Technical Support Specialist

Alorica Philippines
08.2020 - 08.2021

Technical Support Representative

Alorica Philippines
01.2020 - 08.2020

Bachelor Of Science In Psychology - Guidance And Counseling

University of Mindanao
10.2015 - 11.2019
Kharl Dehvon Manalop BPO Professional