Vanessa Capuras

Customer Service Representative:

• Processing customer requests accurately and efficiently to ensure customer satisfaction.
• Providing knowledgeable assistance to answer customer inquiries and resolve their issues effectively.
• Processed order entries for new start accounts, ensuring accuracy and timeliness in account set up.
• Held positions as both email and chat representative, managing customer inquiries and issues through written communication channels.

SME Duties:

• Generate and distribute Weekending and Month-to-Date reports for clients.
• Managing queues for incoming calls to ensure efficient handling and minimizing wait times.
• Assisting team members with questions or issues they encounter while handling customer inquiries.

• Handled customer inquiries regarding bank transactions, processed fund transfers and promoted bank products and services.

• Handled billing concerns, upselling, phone activation.