Kevin Distor
Workforce Analyst
General Trias, Province Of Cavite
Summary
Dynamic Workforce Analyst at EPerformax Contact Centers & BPO, skilled in scheduling optimization and problem-solving. Successfully managed staffing requirements to enhance service levels, demonstrating strong analytical abilities and teamwork. Proven track record in data collection and research, contributing to strategic planning and operational efficiency. Adaptable and detail-oriented professional committed to excellence.
Overview
11
11
years of professional experience
5
5
Certifications
Work History
Workforce Analyst
EPerformax Contact Centers & BPO
Pasay City , Metro Manila
09.2022 - Current
- Worked with management to develop strategic and tactical plans to meet different requirements.
- Managed overtime, shift swaps, breaks and PTO requests.
- Set and adjusted to schedules to maintain optimal coverage and service levels.
- Produced and updated documents, reports, and tracking data using Microsoft Excel and Nice IEX Tool .
Merchandiser
Great Solomon Agency
06.2021 - 09.2022
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Verified products appeared at correct locations in proper quantities.
- Updated pricing and signage to complete product displays and educate customers.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Inspected merchandise for quality and arranged proper display location on floor.
Sales Assistant
People Serve Multipurpose Cooperative
03.2017 - 06.2021
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Assisted customers with prompt and polite support in-person and via telephone.
Merchandiser
Good Helpers Cooperative
11.2016 - 02.2017
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Verified products appeared at correct locations in proper quantities.
- Updated pricing and signage to complete product displays and educate customers.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
Merchandiser
Prestige Promotions Incorporated
05.2016 - 10.2016
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Verified products appeared at correct locations in proper quantities.
- Updated pricing and signage to complete product displays and educate customers.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
Service Crew Member
Jose B. Rich Foods Corporation
06.2014 - 01.2016
- Enhanced customer satisfaction by providing efficient and friendly service.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Maintained a clean and organized work environment for improved customer experiences.
- Collaborated with team members to meet high standards of service during peak hours.
- Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
- Contributed to the achievement of sales targets through upselling food items when applicable.
Education
No Degree -
AISAT College
AISAT Building, Aguinaldo Hwy, Dasmariñas, Cavite 04.2001 -
High School Diploma -
Las Piñas East Nation High School
Kasoy St., Verdant Acres Subd., Pamplona Tres, LPC 04.2001 -
Graduate Certificate -
Pamplona Central Elementary School
197 Alabang–Zapote Rd, Las Piñas, 1740 MM 04.2001 -
Skills
Scheduling optimization
Data collection & research
Teamwork and collaboration
Willingness to learn
Time management
Problem-solving abilities
Multitasking Abilities
Analytical and critical thinking
Adaptability and flexibility
Attention to detail
Certification
Annual A-List
Timeline
Annual A-List
12-2024
Annual XFactor
12-2024
Workforce Analyst
EPerformax Contact Centers & BPO
09.2022 - Current
Merchandiser
Great Solomon Agency
06.2021 - 09.2022
Sales Assistant
People Serve Multipurpose Cooperative
03.2017 - 06.2021
Merchandiser
Good Helpers Cooperative
11.2016 - 02.2017
Merchandiser
Prestige Promotions Incorporated
05.2016 - 10.2016
Service Crew Member
Jose B. Rich Foods Corporation
06.2014 - 01.2016
No Degree -
AISAT College
04.2001 -
High School Diploma -
Las Piñas East Nation High School
04.2001 -
Graduate Certificate -
Pamplona Central Elementary School
04.2001 -
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