ERMAN M. LAGRIMAS JR.

Knowledgeable customer service management professional successful at improving team productivity, reducing escalated calls and increasing customer satisfaction scores. Motivated administrative professional with skills to delegate, direct and control clerical work. Skilled at training others and carefully monitoring schedules, work accuracy and individual performance. Multitasks smoothly to manage high-volume workflow.

Knowledgeable Workforce Analyst successful gathering, reviewing and modeling information to make proactive adjustments to schedules and strategies. Highly organized and skilled with excellent critical thinking, problem-solving and planning abilities.

Results-driven professional with keen eye for operational efficiency and real-time data analysis. Leveraging deep understanding of workforce management and performance monitoring to ensure optimal service levels. Highly collaborative with focus on team success and adaptability, displaying strong analytical skills and exceptional problem-solving abilities.