Kervin Charles Gealon
Sales Associate
Lapu-Lapu City, Province Of Cebu
Summary
Lead Telemarketer with customer service experience across retail and contact center settings. Brings high-volume calling, clear sales conversation skills, and steady follow-through to support customer retention, issue resolution, and upselling. Communicates calmly, keeps interactions professional, and helps maintain a consistent caller experience.
Overview
7
7
years of professional experience
Work History
Lead Telemarketer, Lead Generation
Telesource Solutions
09.2023 - 09.2026
- Qualified leads using clear screening questions and verified interest before passing records forward.
- Maintained accurate call notes and customer details to support organized follow-up and lead tracking.
- Followed call scripts while adapting tone to match customer needs and conversation flow.
Customer Service, Technical Support, Sales
Concentrix
04.2022 - 08.2023
- Resolved customer issues promptly by clarifying concerns, identifying root causes, and providing practical next steps.
- Delivered technical support for product-related questions while guiding customers through basic troubleshooting steps.
- Supported sales conversations by explaining product options and matching recommendations to customer needs.
- Maintained accurate call records and updated case notes to support smooth customer handoffs.
Customer Service, Technical Support, Sales
Teleperformance
02.2021 - 02.2022
- Resolved customer issues with clear communication, accurate account review, and timely follow-through on open cases.
- Answered inbound calls with a professional tone, gathered key details, and directed customers to the right solution.
Customer Service, Technical Support, Sales
SYKES
04.2019 - 01.2021
- Maintained professional follow-up with customers after calls to confirm outcomes and reinforce service confidence.
- Answered product and service questions with accurate information tailored to customer needs and concerns.
- Balanced service and sales priorities while keeping interactions courteous, efficient, and solution focused.
- Identified customer concerns early and used active listening to guide responses toward practical solutions.
Education
Bachelor of Science - Major in Maritime Transportation
University of Cebu Lapu-lapu Mandaue
Cebu City, CebuSkills
- Customer issue resolution
- Call handling
- Escalation management
- Complaint handling
- Customer follow-up
- Sales support
- Order processing
- Upselling
- Product knowledge
- Customer retention
- Inbound call handling
- Call scripting
- Objection handling
- Cross-selling
- CRM software
- Active listening
- Lead qualification
- Appointment scheduling
Timeline
Lead Telemarketer, Lead Generation
Telesource Solutions
09.2023 - 09.2026
Customer Service, Technical Support, Sales
Concentrix
04.2022 - 08.2023
Customer Service, Technical Support, Sales
Teleperformance
02.2021 - 02.2022
Customer Service, Technical Support, Sales
SYKES
04.2019 - 01.2021
Bachelor of Science - Major in Maritime Transportation
University of Cebu Lapu-lapu Mandaue