KECEL ALBAÑO
Quezon City
Summary
High-energy as a Customer Service with 4 years of experience in call center environments. Experienced with handling inbound and outbound calls. Focused on promoting company image of quality, professionalism and integrity.
Overview
4
4
years of professional experience
Work History
Telemarketer/Lead Generation Specialist
Wendover Philippines
02.2023 - 06.2023
- Responsibilities, based on the needs of the business, will include: Executing cold calls into a provided list of businesses located in the assigned campaign markets
- Uses the suggested call flow script provided to identify which companies have relocation/expansion plans in the next 1-2 years
- Obtains key details of the business' plans and notates the data accordingly
- Exercises proper judgment and integrity of work in submitting leads that meet our qualifying criteria
- Contributes to team production by consistently meeting the performance targets as needed
- Additional administrative projects, as assigned.
Customer Service Representative
Teletech
Metro Manila
03.2022 - 02.2023
- Verizon, US company that provides broadband, wireless and cable services
- Billed as the largest wireless communications service provider in the US
- Should receive approximately 35 to 40 calls in a day
- Helping customer based on their request or previous issues with service or products
- We also do upselling, offers promotion and discount.
Customer Service Representative
Concentrix
Metro Manila
06.2021 - 01.2022
- Under Universal Account wherein 1 year we will handle 4 accounts
- First 3 months I handled Travel account (Booking), Next account is Macys Store in USA
- Chat Support
- Sending email to both parties, client and properties owner for relocation request, refund or cancellation request.
Customer Service Representative
Teleperformance
Manila
05.2019 - 04.2021
- T-Mobile, is an American wireless network operator, third-largest wireless carrier in the United States, with 100.3 million subscribers as of the end of Q3 2020
- Should receive approximately 25 to 30 calls per day
- Providing information about customer’s account, including promotion, products and services
- Discussing billing issues, helped and offering possible solutions
- Escalating customer calls to Supervisor if needed.
Education
Bachelor of Arts in Communication -
New Era University
Quezon City, PhilippinesSecondary -
Maligaya High School
Primary -
Toro Hills Elementary
Skills
- Customer Engagement
- Inbound and Outbound Calls
- Lead Generation
- MS Office
- Email and Telephone Etiquette
- Verbal and Written Communication
- Technical Skills
- Documentation
- Negotiation
- Upselling and Cross Selling
- Adaptability and Dependability
- Product and Service Understanding
Seminar Trainings Attended
- Broadcast Journalism Forum, New Era University Hall, New Era University, Quezon City, January 24, 2018
- Jiggy Manicad Stories, NEU Communication Studio, New Era University, Quezon City, March 18, 2018
- Department of Agrarian Reform – Intern, December 05, 2018
- Eagle Broadcasting Corporation – Intern, March 15, 2019
- T-mobile Account, Trained for 3 months, May 21, 2019
- Travel Account (Booking) includes, live chat and email support
- Macys Retail Store in USA, October 3, 2021
- Verizon Account, trained for 1 month
References
- Rhoaviel Quiming, Supervisor - 09269674143
- Neri Indaya, Supervisor - 09226437204
- Jherald Acosta, Customer Service Representative - 09156855980
Timeline
Telemarketer/Lead Generation Specialist
Wendover Philippines
02.2023 - 06.2023
Customer Service Representative
Teletech
03.2022 - 02.2023
Customer Service Representative
Concentrix
06.2021 - 01.2022
Customer Service Representative
Teleperformance
05.2019 - 04.2021
Bachelor of Arts in Communication -
New Era University
Secondary -
Maligaya High School
Primary -
Toro Hills Elementary
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