Kenn Oliver Tamayo
Software Developer Intern
Baguio City, Province Of Benguet,BEN
Summary
Experienced IT support specialist with a strong background in resolving technical issues, building trusted relationships with internal stakeholders, and adapting quickly to changing needs. Reduced support tickets through targeted training and proactive problem-solving. Skilled in communication, collaboration, and independent work.
Overview
9
9
years of professional experience
Work History
IT Support
Baguio General Hospital and Medical Center
11.2017 - Current
- Collaborated with IT support team to troubleshoot issues efficiently minimizing downtime of critical systems.
- Maintained strong working relationships with internal stakeholders to understand their unique requirements and provide tailored IT support services.
- Reduced IT support tickets through proactive identification and resolution of common user issues via targeted training initiatives.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Education
Bachelor of Science in Information Technology - Information Technology
Baguio College of Technology
Baguio City, Province Of Benguet, Philippines 04.2001 -
Skills
IT support management
IT support
IT support services
Cognitive behavioral support
Timeline
IT Support
Baguio General Hospital and Medical Center
11.2017 - Current
Bachelor of Science in Information Technology - Information Technology
Baguio College of Technology
04.2001 -